Finlay Bashford
Palmview,QLD
Summary
Top-notch Bartender delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bar Gaming Attendant
Brightwater Hotel
10.2023 - Current
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
- Increased bar revenue through effective upselling techniques and suggestive selling of promotional items.
- Ensured accurate cash handling procedures, resulting in minimized discrepancies during end-of-shift reconciliations.
- Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
- Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
Bartender Supervisor
Brightwater Hotel
08.2020 - Current
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Streamlined bar operations for increased efficiency by implementing new inventory management systems.
- Increased overall revenue with creative drink promotions and themed events.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Skills
Menu Memorization
Drink Preparation
Food safety understanding
Sales Promotion
POS System Operation
Gaming machine knowledge
Multitasking Abilities
Certification
- Certificate four in hospitality Training - completed in 2022
Timeline
Bar Gaming Attendant
Brightwater Hotel
10.2023 - Current
Bartender Supervisor
Brightwater Hotel
08.2020 - Current
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