Summary
Overview
Work History
Education
Skills
Additional Information
REFEREES
Timeline
Generic

Jodus Duffy

Wavell Heights,QLD

Summary

Dynamic professional with strong administrative skills and a commitment to public service integrity, honed at Services Australia. Proven ability to adapt to changing priorities while delivering exceptional customer service and maintaining compliance. Recognized for effective communication and relationship building, contributing to team success in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Service Officer (APS 3)

Services Australia
09.2024 - Current
  • Company Overview: Federal agency delivering essential services nationwide.
  • Deliver frontline customer service and advice in line with agency policies.
  • Accurately process and record client enquiries and claims.
  • Maintain compliance with APS Code of Conduct and WHS requirements.
  • Support the team's operational targets and deadlines.
  • Strong administrative skills and attention to detail.
  • Adaptability to new systems and changing priorities.
  • Clear and professional communication with internal and external stakeholders.
  • Commitment to public service professionalism and integrity.

Barber

Tommy Two Blades Barbershop
09.2022 - 08.2024
  • Company Overview: Boutique Brisbane barbershop focused on premium client service.
  • Managed day-to-day shop floor activities ensuring a safe, clean, and fit-for-purpose workspace.
  • Scheduled appointments, maintained records, and processed transactions.
  • Contributed to business marketing and customer engagement strategies.
  • Supported team members and coordinated daily operational needs.
  • Planning and prioritisation in a fast-paced environment.
  • Strong customer service and relationship building.
  • Maintaining compliance with workplace safety and hygiene standards.
  • Initiative in supporting business improvements.

Barber

Tommy Gun's Barbershop
09.2021 - 09.2022
  • Company Overview: National men's grooming chain.
  • Delivered client services and maintained workspace compliance and safety.
  • Assisted with administrative tasks and appointment management.
  • Supported shop operations to achieve business targets.

Apprentice Barber

Electric Chair Barber Shop
03.2020 - 09.2021
  • Completed technical training while maintaining a safe and organised workspace.
  • Assisted in day-to-day shop maintenance and client coordination.

Warehouse Worker

General Office Products
11.2019 - 01.2020
  • Company Overview: Supplier and installer of office furniture.
  • Picked, packed, and delivered products to sites across Brisbane.
  • Assisted in installation of products such as but not exclusive to desks, counters, shelves and chairs whilst ensuriing site readiness and safety.
  • Maintained stock records and warehouse organisation.

Contractor - Visual and Sound Technician

Revelry Entertainment
09.2015 - 10.2019
  • Company Overview: Events and entertainment provider.
  • Set up and maintained technical equipment at various locations.
  • Managed risk assessments and site readiness for events.
  • Supported contractor teams and maintained safety compliance.

Cashier / Produce Worker

Woolworths
11.2013 - 03.2017
  • Delivered customer service while maintaining fresh food standards.
  • Assisted with store presentation and compliance requirements.

Education

Diploma of Government -

CIT
09-2025

Skills

  • Strong administrative skills
  • Attention to detail
  • Adaptability to new systems
  • Changing priorities
  • Clear communication
  • Internal stakeholder communication
  • External stakeholder communication
  • Commitment to public service professionalism
  • Integrity
  • Planning
  • Prioritisation
  • Working in fast-paced environments
  • Strong customer service
  • Relationship building
  • Maintaining compliance
  • Workplace safety standards
  • Initiative
  • Supporting business improvements
  • Team collaboration

Additional Information

Strong understanding of workplace health, safety and compliance, physically fit and comfortable working across office and site environments, committed to professional development and lifelong learning, confident communicator, adaptable, and team-focused

REFEREES

MONIQUE SALWAY

EL1 - MANAGER

MONIQUE.SALWAY@SERVICESAUSTRALIA.GOV.AU

SELINA DAVIES

APS6 - TEAM LEADER

SELINA.DAVIES@SERVICESAUSTRALIA.GOV.AU

Timeline

Service Officer (APS 3)

Services Australia
09.2024 - Current

Barber

Tommy Two Blades Barbershop
09.2022 - 08.2024

Barber

Tommy Gun's Barbershop
09.2021 - 09.2022

Apprentice Barber

Electric Chair Barber Shop
03.2020 - 09.2021

Warehouse Worker

General Office Products
11.2019 - 01.2020

Contractor - Visual and Sound Technician

Revelry Entertainment
09.2015 - 10.2019

Cashier / Produce Worker

Woolworths
11.2013 - 03.2017

Diploma of Government -

CIT

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Jodus Duffy