Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Monares

65 Senna Ave

Summary

Proactive APS 3 Service Officer with expertise in maintaining detailed service records and providing exceptional customer support. Skilled in accounts receivable management, workflow optimization, and client relationship maintenance. Bringing strong problem-solving abilities and effective communication skills to advance career in service operations.

Overview

34
34
years of professional experience

Work History

APS 3 SERVICE OFFICER

SERVICES AUSTRALIA
02.2016 - Current
  • Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
  • Provided exceptional customer support, leading to increased client retention and loyalty.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Played a critical role in retaining valuable customers through proactive relationship management efforts.

ACCOUNTS PAYABLE/ACCOUNTS RECEIVABLE

NEPEAN ENGINEERING PTY LTD
02.2007 - 11.2015
  • Collected and recorded payments from delivery customers and sent checks to accounts receivable for processing.
  • Streamlined the accounts receivable process for more efficient invoice generation and payment tracking.
  • Improved cash flow for the company by efficiently managing accounts receivable collections.
  • Managed accounts receivable, ensuring timely collection of payments from customers.

Supervisor

CRAVINGS GROUP OF COMPANIES
01.1991 - 01.1999
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Education

No Degree - COURSE

MEDICAL ADMINISTRATION TRAINING
PARRAMATTA
06-2015

Bachelor of Arts - ACCOUNTING

ADAMSON UNIVERSITY
SAN MARCELINO, MANILA PHILIPPINES
03-1988

Skills

  • Reporting and documentation
  • Written and verbal communication
  • Interviewing skills
  • Client meetings

Timeline

APS 3 SERVICE OFFICER

SERVICES AUSTRALIA
02.2016 - Current

ACCOUNTS PAYABLE/ACCOUNTS RECEIVABLE

NEPEAN ENGINEERING PTY LTD
02.2007 - 11.2015

Supervisor

CRAVINGS GROUP OF COMPANIES
01.1991 - 01.1999

No Degree - COURSE

MEDICAL ADMINISTRATION TRAINING

Bachelor of Arts - ACCOUNTING

ADAMSON UNIVERSITY

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Marissa Monares