Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Joel Gregory

Bateau Bay,NSW

Summary

I am a customer service and store inventory team member, experienced with maintaining a positive customer experience, contributing to teamwork, and using communication skill and self-motivation to problem solve, resolve issues, and achieve personal and workplace goals. I am looking to join the Transport for NSW team in order to expand my proficiency in all aspects of the work environment and grow with a new set of experiences and challenges.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Kmart Casual Team Member

Kmart Tuggerah
10.2021 - Current

Role involves flexible and adaptable work such as assisting with customer enquires and engaging with customers at checkout, as well as working in a strong team to stock shelves, maintain a safe work environment, and create a positive customer experience by putting them first.

  • I learnt effective communication and assistance skills with customers, including providing them with helpful directions and support in their shopping experience, as well as addressing and resolving customer complaints in polite and professional manner.
  • I demonstrated a strong work ethic by learning to work efficiently in both independent and team based settings.
  • I learnt all required tasks quickly and learnt to take initiative in order to maximize performance.
  • I worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked effectively in both stockroom and frontline operations to keep the store operating effectively, creating a great place for customers to shop.

Kitchen Hand

Pizza Italia - Mobile Woodfire Pizzas
01.2017 - 12.2019

Role included customer service such as taking orders, welcoming and greeting customers, and assuring a positive experience at the many events we catered for. As well, I participated in food preparation, making pizzas, cooking and cutting, and cleaning the work area.

  • I maintained a positive and professional manner when serving customers.
  • I enhanced customer satisfaction by quickly resolving issues related to food quality or preparation times.
  • I contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • I streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
  • I promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.

Secondary Education Professional Placement

Kincumber High School
11.2022 - 11.2022

Two weeks experience interacting, communicating, and teaching with secondary students based on self-directed lesson plans.

  • I was self-motivated, with a strong sense of personal responsibility.
  • I developed excellent communication skills, both verbal and written whilst interacting with students.
  • I demonstrated respect, friendliness and willingness to help others.
  • I displayed organisation and attention to detail in lesson plans and displayed strong work ethic.

Stage Mechanist

Youth in Performing Arts • Laycock Street Theatre
01.2019 - 01.2019
  • One week of work experience moving stage equipment and props on and off the stage for various live performing arts performances.

Work Placement in Radio and Media

Youth Connections • Kariong, NSW
01.2018 - 01.2018
  • One week placement assisting in creating and hosting a live radio broadcast, creating various aspects of media, and utilising different audio software.

Gardener Assistant

Mark and Patricia Palmer, Mardi
01.2017 - 01.2018
  • Casual work assisting in garden maintenance on a large private property. Duties included mowing, whipper-snippering, weeding and general odd jobs.

Education

Bachelor of Arts - History

University of Newcastle
Newcastle, NSW
11-2024

High School Education & HSC - undefined

St Edward’s Christian Brothers College
01.2019

Skills

  • Thinking customer and maintaining a positive experience
  • Maintaining a positive attitude
  • Working both independently and collaboratively in a team
  • Being able to problem solve
  • Using clear communication
  • Displaying initiative and attention to detail
  • Following all given instructions
  • Maintaining a flexible schedule to able to work whenever required

Accomplishments

  • Commended by customers for my friendliness and willingness to assist with their inquires.
  • Utilised teamwork to complete decant ahead of time, allowing other areas of the store to complete their roles effectively.
  • Maintained workplace health and safety by consistently cleaning the workplace of tripping hazards.
  • Showed leadership by consistently reporting workplace misbehaviour to management.
  • Commended by management for my open availability and willingness to pick up extra shifts.

Certification

NSW Work Health & Safety Construction Induction (White Card)

Completed an induction course on safety and health in the work environment, including how to identify and manage risks/hazards, and the necessary procedures required in emergencies.


NSW Responsible Service of Alcohol (RSA)

Completed a competency course on the laws and regulations regarding the service of alcohol in New South Wales. Received a certification permitting me to serve alcohol at licensed venues.


NSW Responsible Conduct of Gambling (RCG)

Completed a competency course on the laws and regulations regarding the conduct of gambling in New South Wales. Received a certification permitting me to work at licensed gambling venues.

Interests

  • I have a keen interest in railway operations, railway networks, and rolling-stock It has allowed me to memorise the entire Sydney and NSW network and trains
  • I enjoy researching and gaining trivial knowledge to understand a wide range of topics and themes proficiently
  • I enjoy exploring famous landmarks, historical sites, and cultural attractions in new destinations
  • I enjoy volunteering in community initiatives to give back to local communities and make a positive impact

Timeline

Secondary Education Professional Placement

Kincumber High School
11.2022 - 11.2022

Kmart Casual Team Member

Kmart Tuggerah
10.2021 - Current

Stage Mechanist

Youth in Performing Arts • Laycock Street Theatre
01.2019 - 01.2019

Work Placement in Radio and Media

Youth Connections • Kariong, NSW
01.2018 - 01.2018

Kitchen Hand

Pizza Italia - Mobile Woodfire Pizzas
01.2017 - 12.2019

Gardener Assistant

Mark and Patricia Palmer, Mardi
01.2017 - 01.2018

High School Education & HSC - undefined

St Edward’s Christian Brothers College

Bachelor of Arts - History

University of Newcastle
Joel Gregory