Joelle Chidiac

As a receptionist, I handled a variety of customer service situations with professionalism and empathy. I made sure to follow legislative and organisational requirements, like protecting personal information under the Privacy Act, ensuring fair treatment under the Australian Consumer Law, and responding appropriately to safety concerns under the Work Health and Safety Act. I used a mix of open and closed questions, paraphrasing, and empathy statements to understand each customer’s needs clearly. When issues were beyond my authority, I responsibly escalated them to the right person—whether it was the Centre Manager, Inventory Manager, or HR Department. I stayed calm, listened actively, documented incidents accurately, and referred customers to appropriate services. These experiences helped me build strong communication, problem-solving, and conflict resolution skills while maintaining a compassionate and assertive approach