JOELLEN MATTINGLY
Euberta,NSW
Summary
Results-focused professional with strength in detail orientated projects. Proactive leader with strengths in communication, time management and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Keen interest in Clinical trials, objectives and results.
Overview
26
26
years of professional experience
Work History
CLIENT SERVICES OFFICER/CONCIERGE
Wagga Wagga Community Aged Care
Wagga Wagga
09.2022 - 10.2023
- Attended to daily client service requests and provided support.
- Managed client complaints with high level of professionalism and competence.
- Made frequent calls and visits to build and strengthen client relationships.
- Maintained client files, compiled reports and organized company resources.
- Reported complex client issues, questions and needs to management.
- Attended educational trainings and workshops for professional growth.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
EDUCATION SUPPORT OFFICER
TAFE
WAGGA WAGGA/ILLAWARRA
08.2021 - 08.2022
- Work collaboratively with diverse stakeholders
- Work and liaise with students form diverse backgrounds and abilities
- Work independently scheduling all student placements including requesting, accepting, allocating, rescheduling and cancelling.
- Manage, schedule, review and troubleshoot with NSW Health and other stakeholders student placement allocations, requirements, compliance and documentation.
- Manage and comply to strict deadlines.
- Regular communicating with students and supporting them to achieve success during placement.
- Deliver presentations on course work and compliance to ensure comprehension of requirements to students.
- Built relationships with students of all cultural, social and economic backgrounds.
REGISTERED NURSE
ROYAL FLYING DOCTOR SERVICE
WAGGA WAGGA
05.2020 - 08.2021
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Monitored efficacy of nursing interventions and revised care plans based upon patient response.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Liaised between patients, families and care staff in care delivery.
- Administered medications by diverse means and tracked responses.
- Checked on patients regularly to track progress with treatments, changes in symptoms and need for emergency interventions.
- Evaluated patient vital signs and laboratory data to assess needs and provide emergency interventions.
- Supervised cardiac monitors, mechanical ventilators and alarms and oxygen delivery devices.
- Kept track of patients' changing pain levels and proactively worked to minimize excess pain or discomfort.
TRAINER & ASSESSOR
RIVERINA COMMUNITY COLLEGE
WAGGA WAGGA
01.2019 - 05.2020
- Differentiated instruction according to student skill level.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Designed individualized curricula for academically underachieving students.
- Developed lessons, activities and materials to cover required course material.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
- Evaluated submitted assignments for clarity and skills, assigned grades and discussed results with struggling students to enhance understanding of course objectives.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
UNITINGCARE CLINICAL COORDINATOR
01.2011 - 01.2019
- Educated team members, patients and family members on care plans, medication regimes and protocols.
- Developed clinical staff with regular evaluations and annual feedback sessions.
- Facilitated orientation, competencies and skills validation processes for support workers.
- Improved client engagement with care planning and exceptional customer service.
- Conducted clinical interviews and assisted with hiring decisions for staff.
- Rotated on-call responsibilities with other clinical supervisors per established schedule to address 24/7 patient care needs.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
REGISTERED NURSE/REGISTERED MIDWIFE
CALVARY HEALTHCARE REGISTERED MIDWIFE
01.2004 - 01.2018
- Assisted obstetrician with cesarean sections and gynecological surgeries.
- Closely monitored mother's health, comfort and emotional states before, during and after labor for births.
- Developed individualized birth plans with mothers based on health concerns, desires and fears.
- Collaborated with community health programs to increase knowledge of available birthing methods and educate families.
- Provided emergency healthcare for injured or sick babies and calmly directed parents to physicians when unable to provide care.
- Recognized emergent obstetric and neonatal conditions and initiated appropriate measures.
- Consulted with and obtained orders from obstetricians for special care or diagnostic procedures.
- Recorded examination findings, health histories and significant observations in patient's chart.
- Ordered and interpreted laboratory and diagnostic tests to establish diagnoses and develop comprehensive treatment plans.
ETTIE JOUBERT PRACTICE MANAGER
DR
01.2008 - 01.2009
WWBH CNS -ORTHOPAEDICS
01.2000 - 01.2004
REGISTERED NURSE
WWBH
01.1998 - 01.2000
Education
ACCREDITED NURSE IMMUNISER -
ACN
01.2021
COVID VACCINE MODULES -
AUST GOVERNMENT
01.2021
ADVANCED LIFE SUPPORT -
ROYAL FLYING DOCTOR SERVICE
01.2020
CERT IV TAE -
CBD COLLEGE
01.2019
SALES AND MARKETING -
NATRAD
01.2016
WHS -
COURTENELL
01.2012
MASTERS NURSING -
UNIVERSITY WESTERN SYDNEY
01.2011
NSW CERT III CHILDRENS SERVICE -
TAFE
01.2010
SMALL BUSINESS MANAGEMENT -
RCC
01.2009
INFANT MASSAGE INSTRUCTOR -
IMIS
01.2007
GRADUATE DIPLOMA MIDWIFERY -
CHARLES STURT UNIVERSITY
01.2004
GRADUATE CERTIFICATE ORTHOPAEDICS - NURSING
NSW COLLEGE NURSING
01.2000
BACHELOR OF NURSING -
Charles Sturt University
Wagga Wagga10.1996
CERTIFICATE III PATHOLOGY -
PATHTEC
01.1996
HSC -
TRINITY SENIOR HIGH SCHOOL
01.1993
Skills
- Demonstrated experience in organising and providing administrative support to meetings
- Demonstrated experience through 2 businesses in budget and expense management
- Demonstrated experience working and collaborating with multi disciplinary teams and diverse internal and external stakeholders
- Excellent communication skills, both verbal and written
- Demonstrated high level of interpersonal skills
- Demonstrated experience and acknowledged organisational and time management skills
- Ability to adhere to strict deadlines
- Strong desire and ability to learn computor systems and processes quickly
- Demonstrated experience in tracking systems and results
- Demonstrated experience in Marketing, planning and evaluation
- Proficient in zoom and online communications
References
MS BERNADETTE SMITH CSO 0438884496
MRS TERESA ROMEO EXERCISE PHYSIOLOGIST 0467673355
MRS DIANNA BUSH AFTER HOURS SUPERVISOR 0402907980
REGISTRATION REGISTERED NURSE NMW0001262905 REGISTERED MIDWIFE NMW0001262904
Timeline
CLIENT SERVICES OFFICER/CONCIERGE
Wagga Wagga Community Aged Care
09.2022 - 10.2023
EDUCATION SUPPORT OFFICER
TAFE
08.2021 - 08.2022
REGISTERED NURSE
ROYAL FLYING DOCTOR SERVICE
05.2020 - 08.2021
TRAINER & ASSESSOR
RIVERINA COMMUNITY COLLEGE
01.2019 - 05.2020
UNITINGCARE CLINICAL COORDINATOR
01.2011 - 01.2019
ETTIE JOUBERT PRACTICE MANAGER
DR
01.2008 - 01.2009
REGISTERED NURSE/REGISTERED MIDWIFE
CALVARY HEALTHCARE REGISTERED MIDWIFE
01.2004 - 01.2018
WWBH CNS -ORTHOPAEDICS
01.2000 - 01.2004
REGISTERED NURSE
WWBH
01.1998 - 01.2000
ACCREDITED NURSE IMMUNISER -
ACN
COVID VACCINE MODULES -
AUST GOVERNMENT
ADVANCED LIFE SUPPORT -
ROYAL FLYING DOCTOR SERVICE
CERT IV TAE -
CBD COLLEGE
SALES AND MARKETING -
NATRAD
WHS -
COURTENELL
MASTERS NURSING -
UNIVERSITY WESTERN SYDNEY
NSW CERT III CHILDRENS SERVICE -
TAFE
SMALL BUSINESS MANAGEMENT -
RCC
INFANT MASSAGE INSTRUCTOR -
IMIS
GRADUATE DIPLOMA MIDWIFERY -
CHARLES STURT UNIVERSITY
GRADUATE CERTIFICATE ORTHOPAEDICS - NURSING
NSW COLLEGE NURSING
BACHELOR OF NURSING -
Charles Sturt University
CERTIFICATE III PATHOLOGY -
PATHTEC
HSC -
TRINITY SENIOR HIGH SCHOOL
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