Johanna Oliva
Leopold,Vic
Summary
Experienced retail manager with a strong track record of success in leading and developing teams, delivering exceptional customer experiences, and meeting KPI's. Skilled in stock management, visual merchandising, and inventory processes. Proven ability to build and maintain positive relationships with customers and colleagues.
Overview
16
16
years of professional experience
Work History
Retail Sales Assistant
Decjuba
Geelong, VIC
08.2023 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Worked closely with manager to solve problems and handle customer concerns.
- Improved store appearance with effective merchandising and creative displays.
- Used POS system to process sales, returns, online orders, and gift card purchases.
- Assisted in inventory management.
- Collaborated with team members to achieve monthly sales targets and objectives.
Assistant Manager / Manager
DECJUBA KIDS
GEELONG
01.2018 - Current
- Manage a team of 8 staff
- Hire and train team
- Maintain inventory
- Ensure team compliance with company policies
- Manage customer complaints and enquiries
- Meet Key Performance Indicators
- Provide excellent customer service
- Report directly with store manager and regional/state manager.
Assistant Manager
BARDOT
GEELONG/WATERGARDENS
01.2011 - 01.2017
- Manage a team of 8 employees
- Recruit and train new team members
- Oversee inventory and stock management
- Ensure team follows company policies and procedures
- Resolve customer complaints and handle enquiries
- Achieve key performance indicators
- Offer exceptional customer service.
Assistant Manager
LORNA JANE
TORQUAY
01.2009 - 01.2010
- Oversee inventory and stock management
- Handle customer complaints and enquiries
- Implement visual merchandising strategies
- Train team members
- Open and close the store on a daily basis.
Education
CERTIFICATE IN FLORISTRY -
The Gordon Institute of TAFE
01.2006
CERTIFICATE II FASHION, FOOTWEAR AND DESIGN -
The Gordon Institute of TAFE
01.2005
HIGHER SCHOOL CERTIFICATE -
NORTH GEELONG SECONDARY COLLEGE
01.2003
Skills
- Proficiency in Microsoft Office
- Strong visual merchandising skills
- Excellent customer service skills
- Experience with inventory management and stock control
- Strong interpersonal management skills
References
- Vanessa Panella, TEAM LEADER, PERFECTLY PLACED RECRUITMENT, 0451 519 124
- Kendl Allcorn, STORE MANAGER, DECJUBA, 0426 253 175
- Jo-anne Anderson, DECJUBA KIDS STORE MANAGER, 0400 454 140
Volunteer Work
- Strong presence in local community soccer, playing for Leopold senior women's division 1.
- Head coach for under 7s girls soccer team, also for Leopold. Developing young players and making it an enjoyable sport.
Timeline
Retail Sales Assistant
Decjuba
08.2023 - Current
Assistant Manager / Manager
DECJUBA KIDS
01.2018 - Current
Assistant Manager
BARDOT
01.2011 - 01.2017
Assistant Manager
LORNA JANE
01.2009 - 01.2010
CERTIFICATE IN FLORISTRY -
The Gordon Institute of TAFE
CERTIFICATE II FASHION, FOOTWEAR AND DESIGN -
The Gordon Institute of TAFE
HIGHER SCHOOL CERTIFICATE -
NORTH GEELONG SECONDARY COLLEGE