JOHN O' LEARY
WT Newey & Co Strata
SILVERWATER,AUSTRALIA
13
years of professional experience
Results-driven Strata Manager with over five years of experience managing diverse residential and commercial strata portfolios. Strong background in stakeholder management, regulatory compliance, budget oversight, and delivering high-quality customer service. Proactive, organised, and committed to building trusted client relationships while achieving positive outcomes.
Work History
Strata Manager
4 Years 11 Months- Led operational strategy to enhance team efficiency and service delivery in strata management.
- Streamlined communication channels between property owners and tenants, improving satisfaction rates.
- Coordinated maintenance schedules and vendor contracts to optimize property upkeep and budget adherence.
- Developed training programs for staff on compliance protocols and customer service excellence.
- Facilitated conflict resolution processes to maintain positive relationships among stakeholders.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
General Manager/ Owner
3 Years 2 Months- Within these two years at Apera my main duties were overseeing the daily operations of the restaurant but were not limited to:
- Continual improvement of administrative systems and running of the business to enhance quality of service
- Ensuring the compliance of licensing, hygiene and health and safety legislation/guidelines.
- Liaising with customers, employees, suppliers, licensing authorities and vendors.
- Greeting and advising customers and also handling customer inquiries and complaints
- Overseeing the stock control and managing budgets
- Recruitment, training and supervision of staff
- Preparing sales reports to the hotel managers and directors
Assistant Venue Manager
4 Years 3 Months- Whilst ensuring a high level of service to all users of the building my other duties and responsibilities included:
- Ensuring our exceptional venue standards are met in regards to venue cleanliness, presentation and customer service
- Licensing compliance liaison with security companies and confer local council and police representatives
- Supporting the Venue Manager in day to day operations
- Preparation of reports to the respective hotel managers and directors
- Opening and closing the venue
- Develop administrative systems to enhance the quality of service of the restaurant and bar
- Cash handling and reconciling
- Assistance with managing a team of bar, gaming and food service staff
Education
Certificate III - Business
- Advertising and P.R.
Year 12 High School Certificate
Skills
Leadership and Teamwork
Ability to Work Under Pressure
Communication Skills
Effective Time Management
Flexibility and Adaptability
Critical thinking and problem solving
Timeline
Strata Manager
WT Newey & Co Strata
09.2021 - CurrentRead More
General Manager/ Owner
Apera Restaurant
05.2018 - 07.2021Read More
Assistant Venue Manager
The Norfolk Hotel
01.2014 - 04.2018Read More
Christian Brothers Secondary School
Year 12 High School Certificate
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Cork College of Commerce
from Advertising and P.R.
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Australian Pacific College
Certificate III from Business
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