Shikha Saini
Canberra,ACT
Summary
Dedicated professional with 5+ years in management, leadership, and communication. Skilled in delivering exceptional customer service, multitasking in high-pressure settings, and driving team success. Expertise includes administration, sales coordination, and team leadership, with a strong work ethic and the ability to thrive both independently and collaboratively. Additionally, I have hands-on experience working as a Strata Manager, overseeing administrative functions, managing key registers, liaising with clients and stakeholders, and ensuring compliance with relevant regulations. This background equips me with a comprehensive understanding of strata management operations and client needs.
Overview
7
7
years of professional experience
Work History
Strata Manager
Signature Strata
Canberra, ACT
01.2025 - Current
- Organizing and conducting meetings (AGMs, EGMs), preparing agendas and minutes, and managing correspondence.
- Managing the strata scheme's finances, including collecting levies, preparing budgets, and paying invoices.
- Coordinating repairs and maintenance of common property, liaising with contractors, and ensuring compliance with Work Health and Safety regulations.
- Ensuring the strata scheme complies with by-laws, legislation, and regulations.
- Managing insurance policies, making claims, and ensuring that the property is adequately insured.
- Maintaining communication with owners and residents, informing them of important information, and addressing their concerns.
Sales Administration
LJ Hooker Manuka
Canberra, ACT
03.2023 - 01.2025
- Managed contract administration tasks, maintaining organized files for all executed agreements related to sales transactions.
- Facilitate sales meetings, including agenda creation, minute-taking, and team input collection.
- Stay updated on current property listings to handle vendor and buyer inquiries when sales staff are unavailable.
- Execute the preparation and distribution of sales contracts and related documents.
Canberra Airport Duty Manager
Avis/budget Group
Canberra, ACT
03.2022 - 08.2024
- Control of the day-to-day operations of all staff and fleet at the location.
- Coaching of counter employees to ensure that the customer service and sales process is followed, and the management of team members.
- Maintain the vehicle fleet to company standards for safety and presentation.
- Responsibilities: Manage finances, schedule shifts, delegate tasks, and enforce policies.
2IC Bakery Department Incharge
Coles Group
Canberra, ACT
03.2019 - 03.2022
- Maintained high food quality standards in kitchen and upheld health code standards
- Created new bakery menu items to appeal to new and existing customers
- Trained and supervised new employees on bakery operations and procedures
- Managed inventory and placed orders for baking supplies
Sales Assistant
David Jones
Canberra, ACT
11.2018 - 02.2022
- Ensuring high levels of customer satisfaction through excellent sales service
- Maintaining outstanding store condition and visual merchandising standards
- Reporting any inventory or service issues to management and the appropriate Account Manager immediately
- Handling product returns and payment refund requests
Rental Sales Agent
Avis/budget Group
Canberra, ACT
03.2021 - 01.2022
- Assist customers in selecting the right vehicle for their needs
- Provide exceptional customer service and ensure customer satisfaction to achieve sales targets
- Handle customer enquiries and resolve any issues promptly
- Ability to work well under a fast paced environment
Customer Service Representative
Rashays
Canberra, ACT
01.2018 - 02.2019
- Present menu and provide detailed information when asked (e.g about potions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Offer menu recommendations upon request
- Making menu recommendations, answering questions also, sharing additional information with restaurant patrons
Education
PHYSIOTHERAPY -
Bachelor Degree
Canberra, ACT05.2023
Skills
- Leadership and supervision skills
- Problem-solving abilities
- Planning and organizing
- Team management
- Multitasking abilities
- Adaptability
- Strata Management
Timeline
Strata Manager
Signature Strata
01.2025 - Current
Sales Administration
LJ Hooker Manuka
03.2023 - 01.2025
Canberra Airport Duty Manager
Avis/budget Group
03.2022 - 08.2024
Rental Sales Agent
Avis/budget Group
03.2021 - 01.2022
2IC Bakery Department Incharge
Coles Group
03.2019 - 03.2022
Sales Assistant
David Jones
11.2018 - 02.2022
Customer Service Representative
Rashays
01.2018 - 02.2019
PHYSIOTHERAPY -
Bachelor Degree