Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

John Hou

Belconnen,ACT

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Strata Manager

ANC Property
03.2022 - Current
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Kept properties in compliance with local, state and federal regulations.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.

Property Manager

ANC Property
07.2019 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Sales Manager

ACT Star AM
03.2015 - 11.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Education

Bachelor of Construction Management - Construction Management

University of South Australia
Adelaide, SA
06.2023

Diploma of Property - Agency Management

Connect Skills Institute
Docklands, VIC
05.2023

Certificate IV - Building Energy Assessor

Education in Building
Cornubia, QLD
10.2023

Certificate IV - Strata Management

Real Estate Training Solutions
Richmond, NSW
02.2022

Bachelor of Accounting - Accounting

Western Sydney University
Sydney, NSW
05.2006

J.D. - Legal Studies

University of Southern Queensland
Toowoomba, QLD
06.2025

Skills

  • Configuration and Management
  • Administration and Reporting
  • Project Management
  • Communication
  • Dispute Resolution
  • Customer Service
  • HR Driver Licence
  • Microsoft Office
  • Basic Revit, AutoCAD, CostX
  • Photoshop, AI, Pr

Certification

  • Licensed Real Estate Agent (ACT)
  • White Card
  • Asbestos Awareness
  • Crystalline Silica Exposure Prevention
  • Justice of Peace
  • Marriage Celebrant
  • Driving Instructor

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Strata Manager

ANC Property
03.2022 - Current

Property Manager

ANC Property
07.2019 - Current

Sales Manager

ACT Star AM
03.2015 - 11.2018

Bachelor of Construction Management - Construction Management

University of South Australia

Diploma of Property - Agency Management

Connect Skills Institute

Certificate IV - Building Energy Assessor

Education in Building

Certificate IV - Strata Management

Real Estate Training Solutions

Bachelor of Accounting - Accounting

Western Sydney University

J.D. - Legal Studies

University of Southern Queensland

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John Hou