John Peyton
Melbourne,Australia
Overview
16
16
years of professional experience
Work History
Tutor Train Manager
AUCKLANDONERAIL
Buckland, NEWZEALAND
01.2006 - 02.2022
- Monitored the speed of trains to ensure compliance with posted speed limits.
- Utilized radio communication systems for coordination between crew members during trips.
- Provided customer service by answering questions about routes and schedules.
- Conducted pre-trip inspections of railcars prior to departure from station platform.
- Followed company rules and regulations regarding the operation of trains in a safe manner.
- Responded quickly to unexpected situations while en route such as derailment or emergency stops.
- Ensured proper coupling and uncoupling of rail cars.
Education
Master of Arts - Economics
University of Madras
India03-1977
Skills
- Customer service background
- Problem-Solving
- Handling Escalations
- Complaint resolution
- Positive and Constructive Feedback
- Decision-Making
- Training and mentoring
- Customer Relations
- Mediation Techniques
- Building rapport
- Conflict Mediation
- Negotiation Management
- Adaptability
- Multitasking
- Adaptability and Flexibility
Timeline
Tutor Train Manager
AUCKLANDONERAIL
01.2006 - 02.2022
Master of Arts - Economics
University of Madras