Johnathon Georgee-Britt
Townsville,Queensland
Summary
Proficient Duty Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained as an all-rounder, confident in being capable with handling the vast majority of tasks to be thrown at me.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Cocktail Bartender
The Ville - Resort & Casino
Townsville , QLD
04.2024 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
Duty Manager
Red Earth & Mount Isa Hotels, Waymark
04.2022 - 04.2023
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance; coached and trained to improve weak areas.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Cellarman, Bar and Gaming Attendant
The Fox Hotel, CLG
Brisbane , QLD
10.2019 - 04.2022
- Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
- Repaired and replaced broken windows, doors, locks and light fixtures.
- Assisted in the installation of new equipment according to manufacturer's instructions.
- Maintained compliance with internal and regulatory safety standards.
- Performed maintenance on gaming machines as needed.
Education
High School Diploma -
Kirwan State High School
Kirwan, QLD09.2019
Skills
- KPI Monitoring
- Shift Scheduling
- Service Management
- Site Management
- Current Staff & New Employee Training
- Employee Interaction
- Reporting and Presentation
- Cocktail Knowledge
- Team Development
- Performance Tracking and Evaluations
- Cash Handling Accuracy
- Performance Tracking and Evaluations
References
References available upon request.
Timeline
Cocktail Bartender
The Ville - Resort & Casino
04.2024 - 09.2024
Duty Manager
Red Earth & Mount Isa Hotels, Waymark
04.2022 - 04.2023
Cellarman, Bar and Gaming Attendant
The Fox Hotel, CLG
10.2019 - 04.2022
High School Diploma -
Kirwan State High School
Similar Profiles
Joan ChaseJoan Chase
Cage Cashier at THE VILLE RESORT-CASINOCage Cashier at THE VILLE RESORT-CASINO
Alyssa ParkerAlyssa Parker
Reservations Supervisor at The Ville Resort Casino/ARDOReservations Supervisor at The Ville Resort Casino/ARDO
RUSHIKESH ASHTAGERUSHIKESH ASHTAGE
Commis Chef at The Ville Resort-CasinoCommis Chef at The Ville Resort-Casino