Summary
Overview
Work History
Education
Skills
Certification
Timeline
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John Paul Mills

John Paul Mills

Summary

Experienced professional in customer relations and service delivery. Strong track record of addressing client needs and enhancing service experiences. Collaborative team player with a proven ability to adapt to changing circumstances. Proficient in conflict resolution techniques and skilled at effectively engaging customers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Consultant

Concentrix, Dream Home Art Union
03.2023 - Current
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
  • Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.

Telefundraiser

Pareto Phone
10.2022 - 02.2023
  • Provided excellent customer service when addressing donor inquiries and concerns, maintaining a high level of donor satisfaction.
  • Increased donor conversion rates by utilizing effective listening skills to identify prospective donor motivations and aligning them with organizational objectives.
  • Contributed to a positive team atmosphere through active engagement in meetings, sharing ideas, and supporting colleagues'' professional growth.
  • Recognized for exceptional performance in securing recurring donations from first-time supporters.
  • Consistently met or surpassed daily call quotas, contributing to the overall success of the fundraising campaign.

Labourer

Nobul Trades
06.2021 - 09.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.

Despatch

Albert Smith Signage
05.2019 - 02.2021
  • Padded shipments and ensured the proper support and safety precautions were exercised.
  • Used specific packaging methods to prevent damages during deliveries.
  • Adhered to company guidelines at all times.
  • Worked well both independently and also with others.
  • Measured, designed, cut timber for and constructed crates of various sizes to ship signs.

Education

Diploma Of Music -

Jmc Academy
01.2021

Grade 12 - undefined

St Eugene De Mazenod College
11.2015

Skills

  • Fast Learner
  • Ability to Work Under Pressure
  • Call center experience
  • Complaint handling
  • Inbound call management
  • Computer proficiency
  • Customer service
  • Problem-solving

Certification

Driving License: Full Manual Licence

Timeline

Customer Service Consultant

Concentrix, Dream Home Art Union
03.2023 - Current

Telefundraiser

Pareto Phone
10.2022 - 02.2023

Labourer

Nobul Trades
06.2021 - 09.2022

Despatch

Albert Smith Signage
05.2019 - 02.2021

Grade 12 - undefined

St Eugene De Mazenod College

Diploma Of Music -

Jmc Academy

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John Paul Mills