Jona Ann Ariola
Southern River,WA
Summary
To enhance and develop my skills and knowledge, and to contribute ideas for the success, prestige, and improvement of the company.
Overview
15
15
years of professional experience
Work History
Food and Beverage Attendant
Novotel Perth Murray Street
12.2024 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Online Casino Dealer
JC Data Online System Inc.
04.2018 - 10.2019
- Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience.
- Displayed strong communication skills when interacting with guests and coworkers alike.
- Provided assistance in resolving disputes among players at the table in an efficient manner.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
VIP Roller Casino Dealer
Resorts World Manila Casino
11.2017 - 03.2018
- Performed daily safety inspections of roller equipment.
- Inspected rollers for signs of wear or damage and replaced parts as needed.
- Communicated effectively with other team members to coordinate workflow processes.
- Cleaned all areas around the roller machines regularly to ensure a safe working environment.
Online Casino Dealer
Glorious Throne Data Co. Inc. Online Casino
05.2016 - 09.2017
- Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience.
- Dealt a variety of card games including Blackjack, Poker, Baccarat and Pai Gow.
- Inspected cards, dice and other gaming equipment prior to use on the table.
Food and Beverage Attendant
Shangri-la Hotel
05.2013 - 12.2015
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
Housekeeping Room Attendant
Shangri-la Hotel
02.2012 - 04.2013
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
Restaurant Waiter
Gerry’s Grill Restaurant
02.2011 - 01.2012
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
Receptionist/Food Waiter
2GO Saint Michael the Archangel
03.2010 - 11.2010
- Greeted visitors and provided them with assistance.
- Verified visitors' identification cards before allowing access to the building.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Maintained cleanliness of dining area including setting up tables before shift began, cleaning up spills during shift, wiping down surfaces after shift ended.
Education
Bachelor of Science - Hotel and Restaurant Management
Sta. Cecilia College Valenzuela Campus
04.2013
Bachelor of Science - Hotel and Restaurant Management
Lyceum of the Philippines University
03-2010
Skills
- Able to communicate effectively with clients, colleagues, and other members of the team
- Has an understanding of occupational health and safety regulations and processes
- Able to efficiently work independently
- Enjoys working as part of a team in providing the best service
- Demonstrates dedication, respect, and passion towards everyone
- Fluent in English and Tagalog
Contact
Southern River, WA 6110
Timeline
Food and Beverage Attendant
Novotel Perth Murray Street
12.2024 - Current
Online Casino Dealer
JC Data Online System Inc.
04.2018 - 10.2019
VIP Roller Casino Dealer
Resorts World Manila Casino
11.2017 - 03.2018
Online Casino Dealer
Glorious Throne Data Co. Inc. Online Casino
05.2016 - 09.2017
Food and Beverage Attendant
Shangri-la Hotel
05.2013 - 12.2015
Housekeeping Room Attendant
Shangri-la Hotel
02.2012 - 04.2013
Restaurant Waiter
Gerry’s Grill Restaurant
02.2011 - 01.2012
Receptionist/Food Waiter
2GO Saint Michael the Archangel
03.2010 - 11.2010
Bachelor of Science - Hotel and Restaurant Management
Sta. Cecilia College Valenzuela Campus
Bachelor of Science - Hotel and Restaurant Management
Lyceum of the Philippines University
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