Jordan Delacy
BEERWAH
Summary
Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
5
5
years of professional experience
Work History
Rostering Manager
McDonald's
04.2021 - Current
- Coordinated staff schedules to optimise coverage during peak hours, enhancing customer satisfaction.
- Analysed sales data to identify trends and adjust staffing levels accordingly for optimal performance.
- Streamlined onboarding processes for new hires, improving integration into the team structure.
- Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
- Developed training materials for roster management procedures, enhancing team understanding and adherence.
- Utilized scheduling software to track employee availability and manage shift changes effectively.
Customer Service Manager
McDonald's
04.2021 - Current
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff on best practices for effective customer interactions.
- Implemented process improvements to enhance service efficiency and reduce wait times.
- Managed conflict resolution strategies, ensuring positive outcomes for customers and team members.
- Analysed customer feedback to identify trends and improve service delivery standards.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Glasshouse Christian College
Beerwah, QLD11-2022
Skills
- Recruiting and interviewing
- Customer service
- Team leadership
- Staff management
- Shift scheduling
- Training and development
- Performance management
- Effective communication
- Customer relationship management
- Budget control
Timeline
Rostering Manager
McDonald's
04.2021 - Current
Customer Service Manager
McDonald's
04.2021 - Current
High School Diploma -
Glasshouse Christian College