Jordan George
Randwick,NSW
Summary
Dynamic Customer Service Officer with a proven track record at InsureBuild, adept at managing complex insurance claims and fostering stakeholder relationships. Recognised for attention to detail and advanced computer skills, I excel in delivering timely resolutions while maintaining professionalism and a positive attitude in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
InsureBuild
Kingsgrove
07.2025 - Current
- Coordinate and manage a portfolio of insurance-related home repairs for efficient process flow.
- Manage a high volume of incoming calls and initiate outbound communications to fulfill daily tasks.
- Maintained ongoing communication with stakeholders, including homeowners and insurance companies.
- Adhere to internal and external Key Performance Indicators while managing building repair claims.
- Process incoming claims through client-specific portals and email for streamlined lodgement.
- Articulate professional correspondence in writing and verbally to stakeholders and third parties.
- Oversee end-to-end claims management to ensure timely resolutions.
Service Team Member
Coles Supermarket
12.2023 - 07.2025
- Delivery of exceptional customer care by addressing product inquiries and processing payments.
- Engaged with customers at checkout to promote satisfaction and loyalty.
- Assisted customers in checkout areas, ensuring smooth transactions.
- Supported operations at customer service desk to resolve issues promptly.
Education
White card -
01.2024
Responsible Service of Alcohol -
01.2024
Skills
- Attention to detail
- Efficient learner
- Professionalism
- Positive attitude
- Written and verbal communication
- Punctuality
- Autonomous work
- Collaboration
- Patience and empathy
- Advanced computer skills
References
Available upon request
Timeline
Customer Service Officer
InsureBuild
07.2025 - Current
Service Team Member
Coles Supermarket
12.2023 - 07.2025