Jordan Penter
Hamilton Hill,WA
Summary
Motivated service worker with great social skills and extensive experience in the hospitality industry.
Overview
4
4
years of professional experience
Work History
Bar Supervisor
Emirates Leisure Retail
Perth, WA
01.2023 - 06.2023
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Handled cash accurately and prepared nightly deposits.
- Adhered to state laws regarding alcoholic beverage services and customer regularly
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Front Office Supervisor
Tutti Frutti Frozen Yogurt
Leederville, WA
06.2021 - 11.2022
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Monitored food quality and freshness throughout day.
Front of House Team Member
Dome Dunsborough
Dunsborough, WA
10.2019 - 09.2020
- Established a welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Monitored food quality and freshness throughout day.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
No Degree - Certificate IV Alcohol And Other Drugs
North Metropolitan TAFE
Perth, WA12.2023
No Degree - WACE
Northlake Senior Campus
Perth, WA12.2022
No Degree - Hospitality
Arrow Training Rockingham
Rockingham, WA12.2020
Skills
- Team Direction
- Glassware Polishing
- Serve Customers
- Operational Efficiency
- Dining Room Management
- Food Handling
- Staff Training
- Guest Interaction
- Safety Awareness
- Guest Satisfaction
- Schedule Oversight
- Issue Resolution
- Front of House Management
Timeline
Bar Supervisor
Emirates Leisure Retail
01.2023 - 06.2023
Front Office Supervisor
Tutti Frutti Frozen Yogurt
06.2021 - 11.2022
Front of House Team Member
Dome Dunsborough
10.2019 - 09.2020
No Degree - Certificate IV Alcohol And Other Drugs
North Metropolitan TAFE
No Degree - WACE
Northlake Senior Campus
No Degree - Hospitality
Arrow Training Rockingham