JORDAN RADFORD
Kensington,Vic
Summary
Trusted, reliable & self-motivated professional with over a decade of experience working in an office environment. Over five years experience in managing quantitative research operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Eager to take on a new role & expand my knowledge of Project Management.
Overview
11
11
years of professional experience
Work History
PROJECT ADMINISTRATOR
Social Research Centre
01.2020 - Current
- Collaborated with Project Coordinators and fellow supervisors to organise operations and achieve demanding schedule targets.
- Coordinated multiple projects meeting demanding and strict time frames
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Managed and supervised large workforce of interviewers
- Conducted team meetings on policy and procedure
- Delivered high quality training to support improvement in staff performance to key performance indicators
- Identified and provided high quality support towards strategic improvement initiatives
- Created tools in Microsoft Excel to consolidate information and improve efficiency
- Developed and documented processes, structural procedures, and communication networks to support transition of upward of 150 employees to work from home
PROJECT CORDINATOR
Social Research Centre
01.2018 - 01.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Prepared projects for field including testing questionnaire coding and data collection software settings
- Prepared training material and facilitated training sessions to ensure high performance
- Developed and maintained project reports in excel to monitor fieldwork
- Analysed outcomes to predict level and direction of future performance
- Intervened in fieldwork operations where required to influence project outcomes
- Negotiated resource allocation among projects with other Project Coordinators
- Provided direction and instructions to leadership team including productivity analysis
- Ensure the smooth running of projects from fieldwork through to the delivery of outputs to researchers
- Manage the project-specific information flow between researchers and operations.
Project Administrator
The Social Research Centre
2017.04 - 2018.01
Team Leader
The Social Research Centre
07.2015 - 04.2017
Telephone Research Interviewer
The Social Research Centre
09.2012 - 04.2015
Education
Bachelor of Arts - Sociology
Deakin University
11.2022
Skills
- Administration and Management
- Analytically Minded and Detail Focused
- Verbal and Written Communication
- Training and Presentation Delivery
- Multi-Project Coordination
- Resource Allocation
- Long-term Planning and Adaptability
- Time Management Skills
- Process Improvement
- Proficiency in Microsoft Office
Timeline
PROJECT ADMINISTRATOR
Social Research Centre
01.2020 - Current
PROJECT CORDINATOR
Social Research Centre
01.2018 - 01.2020
Project Administrator
The Social Research Centre
2017.04 - 2018.01
Team Leader
The Social Research Centre
07.2015 - 04.2017
Telephone Research Interviewer
The Social Research Centre
09.2012 - 04.2015
Bachelor of Arts - Sociology
Deakin University
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