Adept at de-escalating youth behaviour and enhancing their experiences in care, I leverage excellent communication and positive reinforcement skills at Southern Cross Support Services. My reliable nature and ability to build positive relationships have consistently contributed to achieving and surpassing employer goals. Motivational Residential Youth Care Worker with over 2 years of history providing care, guidance and support to youth in group home settings. Confident in supervising residents in daily routines, transporting residents to day programs and appointments and handling housekeeping and cleaning tasks to maintain a healthy living environment. Patient and direct employee with knowledge of standard policies and practices related to group care. Experienced in therapeutic crisis intervention, CPR and first aid. I am always increasing my knowledge by completing ongoing training and meetings. I am committed to advocating for mental health and the well-being of the young people I support. I am always aiming to create positive and trusting relationships with the young people in my care. I have completed a bachelor in Criminology and Justice which has taught me a lot and has helped me gain a new perspective.