Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Van Baars

Hervey Bay,QLD

Summary

Adept at de-escalating youth behaviour and enhancing their experiences in care, I leverage excellent communication and positive reinforcement skills at Southern Cross Support Services. My reliable nature and ability to build positive relationships have consistently contributed to achieving and surpassing employer goals. Motivational Residential Youth Care Worker with over 2 years of history providing care, guidance and support to youth in group home settings. Confident in supervising residents in daily routines, transporting residents to day programs and appointments and handling housekeeping and cleaning tasks to maintain a healthy living environment. Patient and direct employee with knowledge of standard policies and practices related to group care. Experienced in therapeutic crisis intervention, CPR and first aid. I am always increasing my knowledge by completing ongoing training and meetings. I am committed to advocating for mental health and the well-being of the young people I support. I am always aiming to create positive and trusting relationships with the young people in my care. I have completed a bachelor in Criminology and Justice which has taught me a lot and has helped me gain a new perspective.

Overview

7
7
years of professional experience

Work History

Residential Youth Care Worker

Southern Cross Support Services
06.2022 - Current
  • De-escalated destructive and impulsive youth behaviour by assisting in finding positive alternate outlets.
  • Conducted one-on-one behaviour management for clients by teaching coping techniques and giving guidance and support.
  • Reacted to disturbances within the residence by attempting to reason with youth and separating or implementing physical restraint or isolation.
  • Teaching clients to relate socially through use of daily routines and activities.
  • Listened to clients' concerns and provided encouragement and support.
  • Supported individuals dealing with mental health and emotional issues.
  • Supervised meetings with family members to help create support system for clients.
  • Assisted clients in exploring feelings and understanding behaviours.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Completed house work and chores daily.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Determined clients' risk of self-harm or other dangerous behaviours.
  • Conduct room searches and remove hazardous items according to the youths safety plan.
  • Assisting youth to appointments

Bartender/Restaurant Waiter

Boat Club
07.2021 - 05.2022
  • Obtained cash bank, access to money safe and stocked service bar to prepare for operation.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organised bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Close down the bar of a night and open the bar of a morning.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Took on multiple jobs around the club including restaurant, cinema, bar and functions.

Waitress

The Dock
02.2020 - 12.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and collected when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Took multiple orders at once with table service for customers.
  • Cleaned the restaurant at the end of every shift.

Retail Assistant

Lovisa
01.2019 - 09.2019
  • Balanced and organised cash register by handling cash, counting change, and taking cash to the bank at the end of shift.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted customers with polite support in-person and via telephone.
  • Stock take of merchandise, clearly labelling items, and arranging according to size or colour.
  • Daily check ins with the regional manager for updates on KPI's.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Completing refunds and complaints in a mannerly way.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritised helping customers over completing other routine tasks in store.
  • Closing and opening store.
  • Weekly team meetings.

Waitress

Enzo's on the Beach
05.2018 - 11.2018
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Prepared hot and cold beverages.
  • Greet customers, discuss specials and built immediate positive connections with guests.
  • Monitored guests for intoxication and immediately reported concerns to management.

Concessionist

Big Screen Cinemas
03.2017 - 04.2018
  • Maintained cleanliness of concession area, box office, foyer and restrooms.
  • Performed reconciliation of POS terminals with cash and credit transactions to balance cash drawer at end of shift.
  • Tabulated food and beverage orders quickly so guests avoided delays in seating.
  • Assisted with film functions to enhance experience with picture and sound quality, temperature and lighting.
  • Provided engaging, hospitable service to guests in theatre.
  • Transported supplies and stock to replenish items.
  • Vacuumed and mopped every shift.
  • Checked customer ID depending on the film rating.
  • Trained new staff.
  • Issues tickets to customers.
  • Helped cafe staff during busy periods.
  • Assisted customers with disabilities to their seats.
  • Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning all glass surfaces.

Education

Bachelor of Criminology And Justice - Criminology

University of The Sunshine Coast
Sunshine Coast, QLD
04.2024

Skills

  • Positive Reinforcement
  • Work well independently and as a team
  • Excellent communication skills
  • Training new employees
  • Building positive relationships
  • Follow directions in a professional manner
  • Reliable

Timeline

Residential Youth Care Worker

Southern Cross Support Services
06.2022 - Current

Bartender/Restaurant Waiter

Boat Club
07.2021 - 05.2022

Waitress

The Dock
02.2020 - 12.2020

Retail Assistant

Lovisa
01.2019 - 09.2019

Waitress

Enzo's on the Beach
05.2018 - 11.2018

Concessionist

Big Screen Cinemas
03.2017 - 04.2018

Bachelor of Criminology And Justice - Criminology

University of The Sunshine Coast
Jordan Van Baars