Jorja Wicks
Crows Nest,QLD
Summary
Motivated and enthusiastic apprentice baker with a strong foundation in baking techniques and a passion for delivering high-quality products. Skilled in customer service, with a friendly and approachable manner that helps create positive experiences for customers and team members alike. Known for bringing energy and positivity into the workplace, contributing to a supportive and collaborative team environment. Eager to learn, grow, and take on new challenges, with a willingness to try new ideas and continuously improve both skills and performance.
Overview
2
2
years of professional experience
Work History
Apprentice Baker
Lily's Artisan
Crows Nest , QLD
01.2025 - Current
- Ensured cleanliness and organization in baking area, supporting safety standards and operational efficiency.
- Operated baking equipment safely while adhering to operational guidelines and procedures.
- Managed inventory of baking supplies, ensuring freshness and availability for production.
- Provided product knowledge to customers, enhancing their shopping experience and promoting product awareness.
- Monitored product quality throughout the baking process to ensure consistency in finished products.
- Operated ovens to bake various types of breads, rolls, cakes, cookies and pastries.
- Collaborated with team members to streamline production processes, improving workflow during busy shifts.
Front of House Employee
Lily's Artisan
Crows Nest , QLD
07.2024 - Current
- Greeted customers warmly and ensured a positive dining experience.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Handled customer feedback and resolved issues promptly and professionally.
- Resolved any customer complaints or issues promptly with professionalism.
- Processed orders accurately using the point-of-sale system.
- Explained menu items, took orders and delivered food courses according to instruction.
- Maintained cleanliness and organization of the front of house area.
- Trained new employees on front of house procedures and service standards.
- Performed opening and closing duties such as counting money, organizing supplies.
- Prepared high-quality coffee beverages consistently for customer satisfaction.
- Operated espresso machines and other brewing equipment efficiently.
Education
High School Diploma -
Highfields State Secondary College
Highfields, QLD11-2024
Skills
- Baking techniques
- Sanitation compliance
- Quality control
- Equipment operation
- Inventory management
- Cleanliness standards
- Customer service
- Multitasking and organization
- Team collaboration
- Attention to detail
- Professionalism in the workplace
- Customer relationship management
Timeline
Apprentice Baker
Lily's Artisan
01.2025 - Current
Front of House Employee
Lily's Artisan
07.2024 - Current
High School Diploma -
Highfields State Secondary College