Jorjia Brown
Sydney,NSW
Summary
I am an experienced receptionist with a diverse background from working in a doggy day care to hospitality. i have demonstrated excellent customer service, business management skills and a flexible schedule to suit customer needs through the different industries i have worked in. I have attended marketing campaigns and applied them to manage social media pages and tracked engagement to proactively contribute to company growth. My proudest achievement throughout my career would be managing the reception area for Bruces doggy day care due to the high demand of customers.
Overview
8
8
years of professional experience
Work History
Receptionist
Bruces Doggy Day Care
10.2021 - 08.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Apprentice Hairdresser
Studio 101
10.2019 - 10.2021
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
Retail Sales Associate
Next
03.2018 - 10.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
Waitress
The Red Lion Pub
01.2017 - 03.2018
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Winston Churchill School
United Kingdom 08-2018
GED -
Farnborough Sixth College
United Kingdom 07-2017
Skills
- Greeting and seating clients
- Telephone skills
- Organization skills
- File management
- Scheduling appointments
- Office administration
- Typing speed
- Customer and client relations
- Customer service
- Problem-solving
- Teamwork
Languages
English
Native or Bilingual
Timeline
Receptionist
Bruces Doggy Day Care
10.2021 - 08.2024
Apprentice Hairdresser
Studio 101
10.2019 - 10.2021
Retail Sales Associate
Next
03.2018 - 10.2019
Waitress
The Red Lion Pub
01.2017 - 03.2018
High School Diploma -
Winston Churchill School
GED -
Farnborough Sixth College
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