Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jortania Niu

Tarneit

Summary

Hardworking and passionate individual ready to utilise my skills in a rewarding role, that I can grow in both personally and professionally.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Independent
10.2024 - Current
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Adhered to company requirements for patient interactions and care standards.

Disability Support Worker

Higher Place Care
05.2024 - 10.2024
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.

Personal Carer

Niu Family
03.2021 - 05.2021
  • Implemented systems within the home to assist and educate family members help with the patients personal care needs.
  • Prepared meals, assisted with feeding and monitored intake to ensure patients meeting their nutritional goals.
  • Accompanied patient to hospital appointments, liaise with medical team and relay onto family members ensuring the best outcome for the patient.
  • Created and carried out a plan to improve the patients living situation ensuring they are comfortable and safe within their home.

Personal Carer

Niu Family
05.2017 - 06.2019
  • Assisted with toileting, hygiene, showering/bathing, use of mobility equipment.
  • Prepared meals, grocery shopping, feeding and monitored food intake.
  • Provided emotional support, accompanied patient to medical appointments, community based services and social events to increase mental health and wellbeing.
  • Monitored and assisted with medication when required.
  • Upkeep the home, ensuring a safe and comfortable living environment.

Customer Service Representative

Qantas Airways
04.2013 - 05.2017
  • Fielded inquiries via email, telephone and web chat about travel services.
  • Managed company social media pages and increased social media presence, monitoring user engagement.
  • Communicate with internal departments locally and internationally ensuring smooth operations.

Education

Certificate 3 Individual Support -

Upskilled
Melbourne

Bachelor Of Teaching - Early Childhood Education

Unitec Institute of New Zealand
Auckland

High School Diploma -

Avondale College
Auckland NZ

Skills

  • Problem-solving
  • Personal care
  • Independent living support
  • Relationship building
  • Disability awareness

Certification

  • Current National police check
  • Current First Aid certificate
  • Current CPR certificate
  • Current Working with Children Check
  • Australian drivers license

Timeline

Disability Support Worker

Independent
10.2024 - Current

Disability Support Worker

Higher Place Care
05.2024 - 10.2024

Personal Carer

Niu Family
03.2021 - 05.2021

Personal Carer

Niu Family
05.2017 - 06.2019

Customer Service Representative

Qantas Airways
04.2013 - 05.2017

Bachelor Of Teaching - Early Childhood Education

Unitec Institute of New Zealand

High School Diploma -

Avondale College

Certificate 3 Individual Support -

Upskilled

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Jortania Niu