Denis Dzananovic
Langford,Australia
Summary
Proven track record in enhancing sales and customer satisfaction at Midland City MG, leveraging strong negotiation skills and relationship building. Excelled in vehicle presentation and client follow-up, significantly contributing to team targets. Demonstrates exceptional verbal communication and a collaborative team spirit, ensuring premium service delivery and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
New Vehicle Sales Consultant
Midland City MG
Perth
05.2024 - Current
- Utilised CRM system effectively to manage leads, track progress, and maintain organized records of sales activities.
- Enhanced dealership reputation with outstanding communication skills and professional demeanor during all interactions.
- Increased upsell opportunities by staying current on product knowledge, industry trends, and competitor offerings.
- Maintained a clean, inviting showroom floor while effectively merchandising inventory to showcase popular models strategically.
Parts Sales Person
WA Auto Parts
11.2020 - Current
- Maintain customer goodwill by greeting and acknowledge all customer’s he/she comes in contact with
- Assist and provide information for the customer
- Receive and fill, telephone, email and Facebook enquiries
- Receive payment and/or obtain credit card authorisation
- Maintain a clear and concise procedure of paperwork, keep record of all customer enquiries
- Examine returned parts for defects and exchange defective parts or refund money
- Use of inventory system and parts compatibility search system (Pinnacle)
- Forklift loading and unloading of vehicles
- Organisation of logistics, pick-up and delivery
- Use of computer apps, excel, word, invoicing software’s
- Receive customer enquiries
- Identify the items, sought and take all necessary steps to procure those items in order to satisfy the customer’s requirements
- Work closely with the team assisting when needed
- Demonstrate exceptional interpersonal and customer service skills
- Prioritise enquiries, follow up where necessary to maintain good relationship’s
Vehicle Buyer
Midland City MG
Perth, WA
12.2023 - 05.2024
- Negotiated with suppliers to secure favorable pricing and terms.
- Improved inventory management by analyzing market trends and vendor performance.
- Coordinated procurement for ensuring timely delivery of high-demand products.
- Achieved cost savings with strategic sourcing initiatives and supplier negotiations.
Customer liaison officer
Veem Engineering
01.2023 - 03.2023
- Liaise with production controller to determine current work load and estimated delivery times
- Liaise with clients to ensure good ongoing communication and service delivery
- Liaise with all clients whilst job is in progress
- Raising of job cards with all relevant documentation, purchase order, photo’s
- Use of JobCost system to raise job’s, quotes and orders for services externally
- Raise purchase orders for job relevant products and services
- Quality control inspections
- Organising delivery and assisting incoming deliveries
- Raising of job cards
- Ensuring excellent customer service via email and phone call
- Liaise with production controller to determine work loads and estimated delivery times
- Liaise with balancer’s daily to maintain work loads
MPU operator trainee
Incitec Pivot Dyno Nobel
06.2022 - 01.2023
- Pre-start check and weekly inspections of assets
- Assist with preventative maintenance and troubleshooting
- Delivery of emulsion-based explosives in alignment with services supplied on site
- Assist with explosive-related activities and provide knowledge to clients and crews
- Daily take5’s and JSA’s
- Loading of ammonium nitrate and emulsion into truck tanks with front end loader
- Daily end of day stock control
- General duties through the day
- Loading MPU trucks with ammonium nitrate and emulsion with front end loader
- Delivery of ammonium nitrate and emulsion into yard storage
- Demonstrate high level of safety
- End of day stock take
Leading hand form work carpenter
Ascot Formwork
07.2013 - 01.2017
- Coordinate tasks for the day, implement and initiate work activities passed on from supervisor
- Loaded and unloaded of materials used for construction as well as allocate materials throughout the site
- Maintain a highly professional environment among the labourers in terms of productivity and deadlines in an efficient manner
- Assist in preparation of site, ensuring a clean and safe place of work from debris and maintain of a productive working site throughout the day
- Supervise2 or more persons engaged in construction tasks
- Maintain strict safety standards and procedures as per OH&S
- Use of power tools and working with materials
- Tracking of activities and completing of tasks appropriately and on time as required
- Perform day to day activities ensuring quality and standard of work performed, including productivity and safety
- Demonstrated the ability to lead in a team work environment efficiently and professionally
- Performed excellent communication skills and implemented an efficient work flow within a team
- Implemented OH&S guidelines ensuring a safe and clean working environment
Education
Completed Year 11, Perth Modern High School, Perth
Certificate Of Completion - Yard Manager/Dealer Licensing Requirements Course
Motor Trade Association of WA
Wa11.2023
Skills
- Test drive facilitation
- Trade-in evaluations
- Strong negotiation skills
- Target achievement
- Product knowledge expertise
- Closing techniques
- Client follow-up
- Deal structuring
- Vehicle presentation
- Customer service
- Friendly and enthusiastic
- Team collaboration
- Verbal and written communication
- Relationship building
Languages
Bosnian
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Certification
Certificate 2 in security operations
Certificate 2 in security operations for crowd control.
R motorcycle license
C class driver’s license
HR heavy Vehicle license (open class) White card
First aid
Forklift license
Dangerous good card
Driver Fatigue certificate
Police clearance
References
Erwin Han from 0wner and director of Han transport and logistics
Hans.transport.pert@gmail.com | +61 433 452 709
Corry Scuba from Industrial balancing production controller manager. Veem Engineering.
Corry@veembalancing.com | +61 408 124 050
Shakeeb Amani from Owner and director of WA Auto parts
Mohammad@wacarremovals.com | +61420262651
Timeline
New Vehicle Sales Consultant
Midland City MG
05.2024 - Current
Vehicle Buyer
Midland City MG
12.2023 - 05.2024
Customer liaison officer
Veem Engineering
01.2023 - 03.2023
MPU operator trainee
Incitec Pivot Dyno Nobel
06.2022 - 01.2023
Parts Sales Person
WA Auto Parts
11.2020 - Current
Leading hand form work carpenter
Ascot Formwork
07.2013 - 01.2017
Completed Year 11, Perth Modern High School, Perth
Certificate Of Completion - Yard Manager/Dealer Licensing Requirements Course
Motor Trade Association of WA