Summary
Overview
Work History
Education
Skills
Awards
Certification
Character Reference
Work Availability
Accomplishments
Timeline
Work Preference
OfficeManager

Joseph FRANCO

Thomastown,VIC

Summary

With a background in a high-demand, customer-focused environment, I have developed skills in team leadership, operational management, and conflict resolution, consistently achieving positive outcomes. As a current manager, I am motivated to further expand my skill set. I have a strong desire to learn and adapt, which will support my career development. With a patient and positive mindset, I excel in challenging circumstances. Moreover, my team-oriented approach enables me to delegate tasks effectively, enhancing efficiency for both myself and the team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Relieving Shift Manager Aldi

Aldi
11.2022 - Current
  • Started as a Store Assistant Late November, Promoted to Relieving Shift Manager on July 24th 2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring a smooth integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked with other Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Casual Team Member

Bunnings Warehouse
07.2019 - 07.2019
    • Worked hard to learn how to properly finish tasks and maximize performance
    • Unloaded pallets, moved merchandise to correct storage locations
    • Rotated through a series of different areas as well as worked with different teams and people to learn and understand the inner workings of that business
    • Learned to go above and beyond the job requirements

Casual Team Member (Cook)

KFC (Kentucky Fried Chicken)
10.2018 - 12.2018
  • While working my first job, I learned to regularly enforce sanitation practices such as having a clean environment, properly cleaned equipment as well as maintaining self sanitation, in order to prevent spoilage or contamination within the food
  • Followed guidelines which prevented complications within the workplaces as well allowing myself to ensure the safety of myself as well as others around me in the workplace
  • Learned to operate different pieces of equipment such as fryers, ovens and mixers in a safe manner

Education

Victoria Certificate of Education -

Lalor Secondary College
Lalor, Victoria
01.2021

Skills

  • Decision-making
  • Opening and closing procedures
  • Workplace safety/ Safety Compliance
  • Delegating work
  • Quality assurance
  • Operations management
  • Cash handling
  • Customer service focus
  • Shift leadership
  • Team leadership

Awards

Awarded my VCE certificate as well as my ATAR

Certification

- First Aid Certified

  • Completed First Aid Training with Australian Pacific Training Solutions. Completed 12/10/2023

Character Reference

  • Jordan Bleazby - Store Manager ALDI - 0499 395 133
  • Tommy Trivulzio - Shift Manager ALDI - 0412 818 777
  • Daniel Hoang - Personal Reference - 0452 118 688

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Promoted to Manager at current job within 6 months of starting. (ALDI)
  • Attended and completed First Aid Training, certified in first aid and cpr.
  • Supervised team of staff members, and given responsibility to close and open the store depending on the teams needs.

Timeline

Relieving Shift Manager Aldi

Aldi
11.2022 - Current

Casual Team Member

Bunnings Warehouse
07.2019 - 07.2019

Casual Team Member (Cook)

KFC (Kentucky Fried Chicken)
10.2018 - 12.2018

Victoria Certificate of Education -

Lalor Secondary College

Work Preference

Work Type

Part TimeFull Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programs

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Joseph FRANCO