Joseph Ghobrial
Adelaide,South Australia
Summary
An active person, socially and professionally. Enjoys a mix of working autonomously and with others, but happy to take the lead when required.
Self-aware and can put emotions aside to achieve outcomes. In stressful situations, able to remain unshaken by stress or anxiety of others.
Goal orientated and appreciates organising and planning an approach to achieve results. Work consistently and reliably, considering choices and decisions carefully. A strong passion for guest services and delivering excellence.
Over 7 years of Hospitality experience with 5+ years as Cabin Crew with Etihad Airways. Developed a strong passion to achieve and be part of a winning team, with a strong belief in making a difference.
Overview
7
7
years of professional experience
Work History
Clinical Orderly
St Andrew's Hospital
Adelaide , SA
2022.06 - Current
- Ensured an effective support service to all patients to facilitate the achievement of the highest possible standards of patient care, and teamwork.
- Complied with all hospital policies and procedures.
- Completed assigned responsibilities and duties efficiently and assumed responsibility for delegated tasks.
- Contributed to the seamless and effective provision of customer service.
COVID Information Helpline Customer Service
SA Health
Adelaide , SA
2022.04 - 2022.06
- Maintained energy and enthusiasm in fast-paced environment.
- Provided consistent and accurate advice with the Emergency Management directions and Emergency Management Act 2004.
- Delivered ongoing support to South Australian residents on various COVID-19 inquiries.
Senior Guest Service Agent
OAKS HOTELS & RESORTS
Adelaide , SA
2019.10 - 2021.07
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Aimed to deliver a person-centered approach
- Investigated guest challenges and sources of dissatisfaction to offer a timely resolution.
- Coordinate with housekeeping ensuring hygiene standards were met.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cabin Crew Member
Etihad Airways
Abu Dhabi
2014.06 - 2019.06
- Personal presentation was maintained to a high standard to promote a sense of professionalism and passenger confidence.
- Offered a friendly and personalised service to guests with the ability to handle challenging situations.
- Attended workshops and training sessions in customer service, conflict resolution tactics, as well as safety and security practices.
- Conducted complete and accurate checks of the aircraft following cleaning and sanitization procedures.
- Ensured Safety and Security standards were met and adhered to at all stages of the flight.
Education
Certificate - Technical Support Fundamentals - IT
Google
Online10.2022
Computer Programming Piscine
42 Adelaide
Adelaide, SA2022
Responsible Service of Alcohol (RSA)
Access All Areas Training
2019
First Aid
First Aid Pro
Adelaide, SA08.2022
DHS Working With Children Check
Adelaide, SA2021
NDIS Worker Check Clearance
Adelaide, SA2021
Safe Environments For Children And Young People
Adelaide, SA2021
Premium Cabin Service Training
Etihad Airways Academy
Abu Dhabi, UAE2016
Safety, Service And First Aid Training
Etihad Airways Academy
Abu Dhabi, UAE2014
Skills
- Computer Systems and Hardware
- C Programming
- Binary Code
- Domain Name System (DNS)
- Network Protocols
- Hospitality service expertise
- Conflict Mediation
- PA Systems
- Strategic thinking
- Collaborating
- Medical Emergency Response
- Situational Awareness
References
Ashish Sharma - Hotel Manager
Oaks Glenelg Plaza Pier Suites
08 8350 6688
hmpier@theoaksgroup.com.au
Maged Shenouda - Biomedical Managing Director
St Andrew's Hospital
0419 557 962
maged.shenouda@stand.org.au
Timeline
Clinical Orderly
St Andrew's Hospital
2022.06 - Current
COVID Information Helpline Customer Service
SA Health
2022.04 - 2022.06
Senior Guest Service Agent
OAKS HOTELS & RESORTS
2019.10 - 2021.07
Cabin Crew Member
Etihad Airways
2014.06 - 2019.06
Certificate - Technical Support Fundamentals - IT
Google
Computer Programming Piscine
42 Adelaide
Responsible Service of Alcohol (RSA)
Access All Areas Training
First Aid
First Aid Pro
DHS Working With Children Check
NDIS Worker Check Clearance
Safe Environments For Children And Young People
Premium Cabin Service Training
Etihad Airways Academy
Safety, Service And First Aid Training
Etihad Airways Academy
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