Joseph Hely
Sheffield,TAS
Summary
Driven and customer-focused, excelled at Sheffield Licensed Post Office by enhancing customer satisfaction and supporting sales targets through effective communication and reliability. Demonstrated proficiency in cash handling and a knack for maintaining composure under pressure, contributing to an efficient work environment and positive customer experiences.
Overview
3
3
years of professional experience
Work History
Retail Customer Service Officer
Sheffield Licesnced Post Office
Sheffield, TAS
11.2021 - Current
- Enhanced customer satisfaction by providing timely and accurate product information.
- Provided exceptional service during high-volume periods, maintaining composure under pressure whilst serving and sorting mail delivering positive customer experiences and postal compliances.
- Collaborated with team members to achieve sales targets and support overall store success.
- Assisted customers with product selection, offering personalized recommendations based on their needs and preferences.
- Reviewed incoming mail for proper dates, postage paid and barcode scans.
- Sorted and placed mail into pigeonhole and post office boxes with high levels of accuracy and speed.
- Maintained a clean and organized work environment for optimal sorting efficiency.
Education
Hobart College
Hobart, TASRetail Cert 2 - Retail
Work And Training PTY LTD
Sheffield 11.2024
Skills
- Reliability and punctuality
- Opening and closing duties
- Customer-focused approach
- Standard operating procedures
- Cash handling proficiency
- Sales promotions
- Cross-selling strategies
- Point of sale operations
- Good communication skills
- Telephone etiquette
Timeline
Retail Customer Service Officer
Sheffield Licesnced Post Office
11.2021 - Current
Hobart College
Retail Cert 2 - Retail
Work And Training PTY LTD