Summary
Overview
Work History
Education
Skills
Certification
Referee
Timeline
Generic

Joseph Heng

Eyre,SA

Summary

Strategic Supervisor with expertise prioritising jobs, planning workflow and managing technicians to achieve operational goals. Resourceful individual with 18 years of experience in multiple roles in the automotive industry. Diplomatic individual with strong leadership and decision-making skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Workshop Foreman/controller

Newspot Motors
05.2014 - Current
  • Increased workshop efficiency by implementing process improvements and streamlining workflow.
  • Supervising large teams of technicians and apprentices
  • Enhanced team productivity through effective delegation of tasks and clear communication.
  • Reduced equipment downtime with proactive maintenance scheduling and timely repairs.
  • Promoting safe working environments, conducting regular safety training sessions and updating safety protocols.

Automotive Technician

Newspot Motors
04.2009 - 04.2014
  • Brand leader for all brands serviced
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Increased workshop efficiency by effectively organising tools, equipment, and workspace for easy access during repairs.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.

Apprentice Mechanic

Newspot Motors
05.2005 - 04.2009
  • Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
  • Developed strong problem-solving skills while troubleshooting various mechanical issues under the guidance of experienced mentors.
  • Conducted thorough inspections of vehicles to identify potential issues and recommend appropriate repair solutions.
  • Contributed to a safe working environment by following company safety policies and proactively identifying potential hazards in the workshop area.
  • Demonstrated adaptability by working on various vehicle makes and models, broadening knowledge of different systems and components.

Education

Trade Certificate - Motor Mechanics

TAFESA
TAFESA Elizabeth Campus
04.2009

Certificate IV - Fitness

AIPT
2013

Skills

  • Scheduling Coordination
  • Effective Communication
  • Work Planning and Prioritisation
  • Workplace Safety
  • Teamwork and Collaboration
  • Customer Relations
  • Task Delegation
  • Quality Control

Certification

  • Kia Master Technician
  • Mopar Certified Technician

Referee

Tacey Sandery

Former parts manager Newspot Motors

0429 588 539

Timeline

Workshop Foreman/controller

Newspot Motors
05.2014 - Current

Automotive Technician

Newspot Motors
04.2009 - 04.2014

Apprentice Mechanic

Newspot Motors
05.2005 - 04.2009

Trade Certificate - Motor Mechanics

TAFESA

Certificate IV - Fitness

AIPT

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Joseph Heng