Peter Walker
Lake Munmorah,NSW
Summary
Results-driven Qualified Master Technician with a proven track record at Central Auto Group, recognized for leading teams that boost productivity and operational efficiency. Demonstrated expertise in technical repairs complemented by strong communication skills has led to notable improvements in workshop operations and customer satisfaction. Committed to fostering a customer-centric environment while enhancing team development and problem-solving capabilities.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Workshop Foreman/Controller
Central Auto Group
Tuggerah, NSW
02.2019 - Current
- Managed and coordinated daily workshop schedules, ensuring optimal productivity and efficiency.
- Led, coached, and developed a mechanical team of 13, ensuring high performance and adherence to safety standards.
- Maintained workshop equipment to ensure optimal functionality and safety.
- Ensured business air conditioning compliance in accordance with ARC standards.
- Liaised with used car managers to ensure efficient reconditioning of used vehicles.
- Collaborated with the Service Manager to resolve customer and workshop concerns.
Team Member
Giant Tuggerah
Tuggerah, NSW
01.2013 - 01.2019
- Assisted customers, and provided solutions to meet their needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Placed special orders or called other stores to find desired items.
- Provided suggestions for bike accessories to meet customers' needs.
- Organized a variety of bike parts according to size, type, or brand.
- Prepared and built bikes for purchase.
- Ordered merchandise.
- Managed the store in the owner's absence.
- Worked as part of the team to ensure an enjoyable shopping experience for our customers.
Workshop Foreman/Controller
Booths
Tuggerah, NSW
02.2001 - 01.2013
- Managed and coordinated daily workshop schedules, ensuring optimal productivity and efficiency.
- Led, coached, and developed a mechanical team, ensuring high performance and adherence to safety standards.
- Maintained workshop equipment to ensure optimal functionality and safety.
- Collaborated with the Service Manager to resolve customer and workshop concerns.
Serice Advisor
Peter Robert Hyundia
Tuggerah, NSW
03.1996 - 01.2001
- Welcomed valued customers and discussed service requirements.
- Prepared repair orders and instructions for the technician team.
- Ongoing communication with the technician team ensured effective fault diagnosis.
- Throughout the day, I kept in contact with our customers to update them on the progress of their vehicle.
- Provided quotes and recommendations for repair.
- Test drove vehicles with customers and technicians to diagnose on-road faults.
- Invoiced and delivered vehicles to our customers, and advised on future service schedules.
- Managed team rosters and service scheduling formats.
- Team conflict resolution.
Service Technician
Peter Robert Hyundia
Tuggerah, NSW
04.1992 - 03.1996
- Service and warranty repairs to all makes and models of vehicles, including new and used.
- Routine servicing, engine repairs, gearbox repairs, clutch repairs, and brake system repairs.
- Steering, suspension, fuel system repairs, and cleaning.
- Electrical fault finding, engine tune-ups, and accessory fittings.
- Responsible for the training and development of the apprentices in the business.
Apprentice Mechanic
Mobil Service Station
Wyoming , NSW
01.1989 - 04.1992
- Major and minor repairs to all makes and models of vehicles.
- The service station environment provided exposure to older models of vehicles.
- Road-testing vehicles to diagnose required repairs.
- Customer communication regarding required repairs to their vehicles.
Education
OHS General Induction For Constuction Work in NSW
WorkCover
Gosford, NSW02-2005
Certificate II in Automative Air Conditioning
Hyundai
Sydney, NSW05-2012
Cert IV in Training And Assessment
Workspace Training
Strawberry Hills 09-2010
Chainsaw Accreditation
Workspace
Strawberry Hills08-2009
Automative Conditioning Licence
Australian Refrigeration Council
Sydney NSW12-2017
Automative Mechanical (light Vehicle)
TAFE NSW
Wyong, NSW11-1992
Automotive Air Conditioning Servicing
TAFE NSW
Wyong, NSW12-1991
BSB01 Business Services
TAFE NSW
Gosford, NSWRTA Inspection Station Examiner
TAFE NSW
Wyong, NSW12-1994
Automative Diesal
TAFE NSW
Wyong, NSW12-1995
HSC
Lisarow High School
Lisarow, NSW01-1989
Master Technician Certificate
Hyundai
Sydney, NSW11-2008
Skills
- Team Player
- Customer-focused
- Excellent problem-solving ability
- Good communicator
- Qualified Master Technician
- Experienced retail team member
Certification
- Certificate in Siemens Fuel Injections Hyundai Australia 1993
- Certificate in Airbag/ Anti lock Brakes Hyundai Australia 1993
- Certificate in Automatic Transaxle Hyundai Australia 1994
- Certificate in Basic Electronics and Diagnosis Hyundai Australia 1994
- Certificate in Bosch Electronic Fuel Injection 1995
- Certificate in 1993Holden Engine management System Operation and Diagnosis Auto Tech 2001
- Warranty Policy and Procedures Hyundai Australia 1988
- Certificate in Selling Service sales Masters International 1988
Accomplishments
- Hunter Institute of Technology's Faculty Medal for Transport for the highest academic achievement in the certificate course of Automotive Light Vehicles 1992.
- Institute of Automotive Mechanical Engineers State wide Award for the highest academic achievement in the certificate course of Automotive Light Vehicles 1992.
- Bennett and Woods Auto Parts State wide Award for academic achievement in the certificate course of Automotive Light Vehicles 1992.
References
References available upon request.
Timeline
Workshop Foreman/Controller
Central Auto Group
02.2019 - Current
Team Member
Giant Tuggerah
01.2013 - 01.2019
Workshop Foreman/Controller
Booths
02.2001 - 01.2013
Serice Advisor
Peter Robert Hyundia
03.1996 - 01.2001
Service Technician
Peter Robert Hyundia
04.1992 - 03.1996
Apprentice Mechanic
Mobil Service Station
01.1989 - 04.1992
OHS General Induction For Constuction Work in NSW
WorkCover
Certificate II in Automative Air Conditioning
Hyundai
Cert IV in Training And Assessment
Workspace Training
Chainsaw Accreditation
Workspace
Automative Conditioning Licence
Australian Refrigeration Council
Automative Mechanical (light Vehicle)
TAFE NSW
Automotive Air Conditioning Servicing
TAFE NSW
BSB01 Business Services
TAFE NSW
RTA Inspection Station Examiner
TAFE NSW
Automative Diesal
TAFE NSW
HSC
Lisarow High School
Master Technician Certificate
Hyundai
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