JOSEPH HILLARD
Underdale,SA
Summary
Versatile and dedicated professional with a diverse background in security, hospitality, and customer service roles. Proven experience as a Security Officer, ensuring the safety and security of screening through meticulous observation and swift response. Adept at adhering to security protocols and collaborating with teams to mitigate potential risks.
In the realm of hospitality, demonstrated exceptional customer service as a Bartender, creating a welcoming atmosphere and delivering memorable experiences. Proficient in crafting a variety of beverages, managing high-volume service, and maintaining a positive rapport with patrons.
Extensive experience in fast-paced environments as a Fast Food Attendant, Cashier, and Bottleshop Attendant, showcasing strong multitasking abilities and attention to detail. Skillful in handling transactions, providing efficient service, and ensuring customer satisfaction.
Possessing excellent communication skills, adaptability, and a commitment to upholding high standards in all roles. Seeking a dynamic position where my diverse skill set can contribute to a positive and secure environment while delivering exceptional service to customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Aviation Screening Team Leader
Certis Security
03.2022 - Current
- Held daily team meetings to inform team members on company news and updates to standard operating procedures.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected screening area to verify proper equipment operation.
- Improved overall efficiency of the screening process by organizing lanes based on flight priorities and passenger volume.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Assisted passengers with special needs, ensuring their comfort and security throughout the screening process.
Relief Management
BWS Findon Drive
07.2019 - 03.2022
- Responsibilities include Relief Management, working to meet store specific KPI’s and performance standards
- Managed Payroll, and kept accurate inventory levels with frequent stocktake and inventory monitoring
- Catered to various customer needs, in a fast-paced environment
- Abided by community standards
- Restocked and kept fridges neat and tidy for several days throughout the week
- Kept store in a clean and tidy manner
- Engaged with customers to encourage their return, and loyalty to the store
- Managed unduly intoxicated and quarrelsome customers in a safe and responsible manner to ensure the safety of staff and customers in-store.
Bartender
Snowtown Hotel
11.2018 - 08.2019
- Operated efficiently in a high-volume setting to prepare and serve more than 10 drinks per hour
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Developed unique drink and cocktail offerings to enhance bar reputation
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies
- Worked Eftpos and handled large amounts of money.
Fast Food Crew Member
Hungry Jacks Fulham
03.2018 - 11.2018
- Maintained composure and work quality while under stress
- Ensured proper handling and preservation methods while packaging and storing food products
- Inspected equipment such as refrigerators and warming lamps every shift to check compliance with safe operating levels
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Harvest Casual
Viterra
01.2017 - 03.2018
- Communicated with co-workers and management to report challenges
- Operated Machinery in a safe manner
- General grain cleaning, and loading and unloading of trucks
- Worked in heavy stress situations.
Cashier
McCauley’s IGA
12.2015 - 11.2017
- Investigated customer concerns to resolve problems and maintain loyalty
- Interacted positively with regular customers to build rapport, learn desires, and remember names
- Mentored new team members on registers, meeting customer needs, maximizing group performance, and maintaining high satisfaction with customers
- Cleaned floors regularly and used proper signs to warn customers of slippery surfaces
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Handled large amounts of money and also used Eftpos.
- Processed refunds and exchanges in accordance with company policy.
Education
Bachelor of Arts - English And Creative Writing
University of South Australia
11.2018
South Australian Certificate of Education (SACE) -
Clare High School
Clare, SA01.2017
Skills
- Customer Relations
- Teamwork and Collaboration
- Relationship Building
- Cultural Awareness
- Networking
- Access point monitoring
- Emergency Response
Certification
- Responsible Person, 12/01/2019
- Responsible Service of Alcohol, 06/01/2019
- Basic Gaming, 06/01/2019
- Certificate II in Transport Security Protection
Personal Information
- License: ES0547
- Date of Birth: 09/07/2000
Volunteer Experience
- CFS 2016 -2018. Involving general firefighting duties and disaster relief in the community.
- Snowtown Community Club. Worked in kitchen taking orders and serving dinners, front of house bar work, handling money and responsibly serving alcohol.
References
- References provided upon request.
Hobbies and Interests
- Tennis
- Football
- Golf
- Camping
- Fishing
Timeline
Aviation Screening Team Leader
Certis Security
03.2022 - Current
Relief Management
BWS Findon Drive
07.2019 - 03.2022
Bartender
Snowtown Hotel
11.2018 - 08.2019
Fast Food Crew Member
Hungry Jacks Fulham
03.2018 - 11.2018
Harvest Casual
Viterra
01.2017 - 03.2018
Cashier
McCauley’s IGA
12.2015 - 11.2017
Bachelor of Arts - English And Creative Writing
University of South Australia
South Australian Certificate of Education (SACE) -
Clare High School
Similar Profiles
Goutham SubramanianGoutham Subramanian
Airport Security Screener at Certis SecurityAirport Security Screener at Certis Security
Matthew NagleMatthew Nagle
Security Manager at Certis SecuritySecurity Manager at Certis Security
Tarun WadhawaTarun Wadhawa
Security Officer at Certis SecuritySecurity Officer at Certis Security