Joseph Holland
Haberfield,Australia
Summary
I am a confident and hardworking individual with over 4 years of experience in food service/retail, in addition to a year of bar experience. I operate incredibly well in socially rich environments that demand taking initiative, working quickly and efficiently. I currently have a valid RSA and RCG Competency Card.
Overview
6
6
years of professional experience
Work History
Bar and Gaming Attendant
Sydney Rowing Club
2023.06 - Current
- Bar and Gaming Attendant ensuring the responsible service of alcohol in addition to the provision and supervision of gaming services, and management of the cellar
- Responsible service of alcohol and gaming services in accordance with relevant legislation
- Identifying signs of intoxication and/or problem gambling behaviours, quickly communicating this with superiors to ensure positive outcomes and satisfactory experiences for patrons
- Building and maintaining strong relationships with co-workers and superiors, excellent at functioning in a fast-paced team environment
- Familiarising self with stock (beer, wine, spirits, cocktails) to assist customers and improve overall experience
- Proficient and reliable in undertaking maintenance tasks in preparation for close
- Firm grasp of closing wells taps and daily cleaning practices guaranteeing overall cleanliness
- Cellar trained, proficient in the changing of kegs, keg coupling systems, stocktaking and logging stock orders
- Building rapport with and providing excellent service to new and regular customers, ensuring an enjoyable and welcoming customer experience
- Proficient In the use of bar EPOS Systems and wristband based till platforms
- Capable of learning to use different EPOS platforms quickly
- Taking initiative, remaining productive in slow periods of business
Crew Member
McDonald’s
2018.08 - 2023.06
- Crew member both working in, and at times running the kitchen, delegating tasks to other crew members
- Operational efficiency: preparing and delivering food in 45 seconds in line with McDonald’s KVS standards
- Proficient and reliable in undertaking maintenance tasks in preparation for close
- Ensuring workspaces and food surfaces meet hygiene standards
- Excellent knowledge of hygiene procedures for improved customer experience (cleaning toilets, clearing tables)
- Proficient In the use of McDonald’s EPOS Systems
- Capable of learning to use different EPOS platforms quickly
- Managing stock, organising stockrooms to be more navigable, easy to access and less restricted
- Cleaning
- Front end cash handling, drive through cash handling
- Communicating with managers and superiors to ensure optimal workflow and customer satisfaction within short time limits
Volunteer
St Vincent de Paul
2020.07 - 2021.01
- Working with a variety of volunteers
- Communicating with customers of all ages
- Adapting to change associated with a consistent flow of volunteers
Education
Bachelor of Communication - Journalism
University of Technology Sydney
12.2025
High School Certificate -
Rosebank College
12.2022
Skills
- Communication
- Building relations
- Taking Initiative
- Cleaning
- Maintenance
- Confident
- Problem solving
- Time management
- Working with individuals of all ages
- Working with individuals of all levels of English proficiency
Additional
Member, UTS Journalism Student Advisory Group, 05/24, Present, Responsible for communicating the opinions of current UTS journalism students regarding lecture and workshop structure, objectives and course content, and communicating these recommendations with heads of discipline to improve student experience and outcomes.
Hobbies and Interests
- Music
- Art (design, architecture, underground Press, writing and publishing, audio and visual media)
- Public Speaking
- Sport
- Spinning yarns and talking to strangers.
Timeline
Bar and Gaming Attendant
Sydney Rowing Club
2023.06 - Current
Volunteer
St Vincent de Paul
2020.07 - 2021.01
Crew Member
McDonald’s
2018.08 - 2023.06
Bachelor of Communication - Journalism
University of Technology Sydney
High School Certificate -
Rosebank College
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