Joseph McMath
Summary
Dynamic Administration Assistant and Basketball Referee with proven expertise in administrative support and customer relations honed at Mackay Basketball. Excelled in enhancing customer satisfaction and game fairness, leveraging skills in verbal communication and time management. Mentored younger referees, showcasing leadership and computer skills. Achieved notable improvements in operational efficiency and game quality.
Overview
5
5
years of professional experience
Work History
Administration Assistant
Mackay Basketball
Mackay
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Prepared weekly employee work schedules to meet operational needs.
Basketball Referee
Mackay Basketball/Basketball Queensland
Queensland
01.2019 - Current
- Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
- Contributed to a positive game environment by maintaining a professional demeanour and interacting respectfully with players, coaches, and spectators.
- Improved game fairness by accurately enforcing basketball rules and regulations.
- Expanded knowledge of official rules by participating in ongoing training sessions and workshops.
- Assisted in the development of younger referees through mentoring initiatives within local leagues or associations.
- Handled high-stress situations using superior calming techniques with basketball fans.
- Managed pre-game setup activities such as inspecting court conditions, ensuring proper equipment availability, and verifying player eligibility documentation when required.
- Maintained physical fitness to ensure the ability to keep up with fast-paced gameplay, providing accurate calls and increasing overall game quality.
Education
High School Diploma -
Mackay North State High School
Mackay North, QLD2024
Skills
- Administrative Support
- Customer Relations
- Verbal Communication
- File Organization
- Report Writing
- Customer Service
- Computer Skills
- Time Management
- Data Entry
- Word Processing
Volunteer Work
I have volunteered my time to Basketball Queensland to go to consecutive State Championships across multiple years to help teach and educate young and upcoming basketball officials in Queensland. I have also given up my personal time with Mackay Basketball to help with their Meteormites Basketball Program to help teach kids under 8 the basics of basketball and to get them involved in sport, this is conducted on a school term basis.
Timeline
Administration Assistant
Mackay Basketball
01.2024 - Current
Basketball Referee
Mackay Basketball/Basketball Queensland
01.2019 - Current
High School Diploma -
Mackay North State High School