Joseph Sawa
Melbourne,VIC
Summary
Over the years i have gained an enormity of different skills in a variety of different Industries. I pride myself on my quick learning ability and my Attentiveness to detail. I thrive under pressure and am quickly adaptable to any role or position i am faced with. I take immense pride in my work whatever it may be, from my days as a Tradesmen, to my current days as a Client Relations Manager no challenge is too great. as a person i am friendly driven and punctual and would make a valuable asset to any team i am placed in.
Overview
8
8
years of professional experience
Work History
Client Relationship Manager
Harmony House Community Care & Services
12.2020 - Current
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Identified opportunities to cross or up-sell [Product or Service] and communicated customer needs to appropriate team.
Support Worker
Harmony House Community Care & Services
09.2020 - 12.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Labourer
TJR Gas Works
06.2019 - 03.2020
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Prepared job sites by removing debris and setting up materials and tools.
Landscape Laborer
Flexi Staff
09.2019 - 10.2019
- Maintained grounds by trimming, weeding, and general clean-up.
- Mowed lawns using self-propelled and riding mowers.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
- Landscaped yards by planting flowers, grass, trees, and bushes.
CNC Machine Operator/ Flat Pack Maker
Anartex
02.2019 - 08.2019
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Packed into pieces furniture that is to be assembled and wrapped and packaged them
- Reading plans
Plumbing Apprentice
Click Plumbing
01.2018 - 01.2019
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Mastered various types of piping materials and their appropriate applications, improving overall project outcomes.
- Assisted with repairs to steam, drainage, and sewer lines.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
Traffic Controller
Construct Traffic
03.2017 - 12.2017
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
Roof Plumber
Red Top Roofing
01.2016 - 12.2016
- Achieved high-quality results with meticulous attention to detail in all aspects of roof plumbing tasks.
- Demonstrated commitment to quality craftsmanship while adhering strictly to deadlines under various weather conditions.
- Ensured workplace safety by adhering to OSHA regulations and maintaining a clean work environment.
- Increased job completion rates with efficient time management and prioritization of tasks.
Education
Certificate III - Plumbing
Victoria University Secondary College - Deer Park Campus
Deer Park, VICDimploma - Family And Community Services
Integrity Education
Melbourne, VIC06.2024
Certificate IV - Disability Support
Intergrity Education
Melbourne, VIC06.2024
Certificate II - Security Operations
Melbourne Training College
05.2024
CERT 2 - CERT II Plumbing Pre Apprenticeship
Melbourne Polytechnic
Heidelberg, VIC06.2015
Highschool
Gladstone Park Secondary College
Gladstone Park, VIC03.2015
Skills
- Business growth strategies
- Relationship building and management
- Great Customer Engagement
- Excellent Communication skills
- Hands on and Attention to detail
- Physically Capable and Manual Handling skills
Gym and fitness
I love doing my best to keep fit and healthy, and try make it to the gym at least 5 days a week
Timeline
Client Relationship Manager
Harmony House Community Care & Services
12.2020 - Current
Support Worker
Harmony House Community Care & Services
09.2020 - 12.2023
Landscape Laborer
Flexi Staff
09.2019 - 10.2019
Labourer
TJR Gas Works
06.2019 - 03.2020
CNC Machine Operator/ Flat Pack Maker
Anartex
02.2019 - 08.2019
Plumbing Apprentice
Click Plumbing
01.2018 - 01.2019
Traffic Controller
Construct Traffic
03.2017 - 12.2017
Roof Plumber
Red Top Roofing
01.2016 - 12.2016
Certificate III - Plumbing
Victoria University Secondary College - Deer Park Campus
Dimploma - Family And Community Services
Integrity Education
Certificate IV - Disability Support
Intergrity Education
Certificate II - Security Operations
Melbourne Training College
CERT 2 - CERT II Plumbing Pre Apprenticeship
Melbourne Polytechnic
Highschool
Gladstone Park Secondary College
Similar Profiles
Hussain AkbarHussain Akbar
Support Worker at Harmony House Community Care and ServicesSupport Worker at Harmony House Community Care and Services
OKECHUKWU OBODOEZEOKECHUKWU OBODOEZE
Housekeeper/ Facility Tech at Harmony House Health Care CenterHousekeeper/ Facility Tech at Harmony House Health Care Center
Amanawit GirmaAmanawit Girma
Personal Support Worker at Harmony Hills Care CommunityPersonal Support Worker at Harmony Hills Care Community