Joseph Thorley
Brisbane,QLD
Summary
Inspiring Personal Trainer with comprehensive experience preparing and delivering fitness programs based on clients' goals. Friendly and motivational to set positive energy and tone. Skillful in creating actionable fitness plans for clients at all levels. Enthusiastic professional committed to physical and emotional well-being of clients. Understands th clear communication, and orchestrate fun, energetic and motivational exercise classes at basic, intermediate, and advanced levels.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Support Consultant
Goodlife Health Clubs
Holland park, Queensland
05.2024 - Current
- Reviewed existing policies and procedures to suggest necessary improvements.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Determined consumer needs to provide products and services appealing to larger market.
Personal Trainer
Goodlife Health Clubs
Holland Park, Queensland
01.2024 - Current
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Developed personalised fitness programs for clients based on their individual goals and needs.
- Explained principles of nutrition, including basic dietary guidelines, to help optimise results.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Performed administrative duties such as billing customers or ordering supplies as needed.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Organised group classes for small groups or large groups depending on client's preferences.
- Inspected equipment regularly to ensure it is safe and functioning properly.
Team Leader
Boost Juice
Brisbane City, Queensland
03.2022 - 08.2023
- Maintained a positive work environment that promoted collaboration between team members.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Ensured compliance with all safety regulations in the workplace.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Group Fitness Instructor - Work Experience
Snap Fitness
Holland park, Queensland
04.2023 - 05.2023
- Attended professional development workshops related to group exercise instruction and leadership skills.
- Incorporated different types of equipment into routines such as weights, bands, balls.
- Developed class plans for each session based on fitness level of participants.
- Answered questions from clients regarding fitness programs or general inquiries related to health and wellness topics.
- Provided feedback on performance improvements made by clients during sessions.
- Assisted with set up, clean up, equipment maintenance, stocking supplies. as needed.
Education
Queensland Certificate of Education -
Cavendish Road State High School
Queensland11-2023
Skills
- Client Coaching
- Member support
- Activity Planning
- Exercise program design
- Client Engagement
- Leadership skills
- Administrative Support
- Office Management
- Verbal and written communication
- Service-oriented mindset
Accomplishments
- Brisbane Kokoda Challenge - 30km and 48km
- Gold Coast Kokoda Challenge - 48km
- Attained promotions into leadership roles - Boost Juice and Brisbane Martial Arts Academy
Certification
- Certificate IV in Fitness
- Certificate III in Fitness
- Certificate II in Sport and Recreation
- First Aid and CPR Certification
- AusActive Registered
References
References available upon request.
Timeline
Member Support Consultant
Goodlife Health Clubs
05.2024 - Current
Personal Trainer
Goodlife Health Clubs
01.2024 - Current
Group Fitness Instructor - Work Experience
Snap Fitness
04.2023 - 05.2023
Team Leader
Boost Juice
03.2022 - 08.2023
Queensland Certificate of Education -
Cavendish Road State High School
- Certificate IV in Fitness
- Certificate III in Fitness
- Certificate II in Sport and Recreation
- First Aid and CPR Certification
- AusActive Registered
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