Summary
Overview
Work History
Education
Skills
Websites
Awards
References
Languages
Personal Information
Languages
Certification
References
Timeline
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Josh Zuker

Clyde North,Australia

Summary

Sales and customer service professional with a strong record of building client relationships and enhancing customer loyalty. Expertise in data analysis and strategic decision-making, contributing to team success and goal achievement. Recognized for excellence in travel sales, with proven sales performance and technical skills. Proficient in Salesforce CRM, consistently meeting KPIs and delivering customized solutions to diverse client needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Aged Care Sales Advisor

CareAbout
Melbourne, Australia
02.2025 - 03.2025
  • Delivered expert product knowledge, enabling customers to make informed purchasing decisions and boosting satisfaction.
  • Increased sales by building rapport and effectively identifying customer needs.
  • Provided tailored advice on Home Care Package journeys and available service options.
  • Assisted customers with aged care requirements through direct call center support.
  • Utilized Salesforce CRM for data management and Genesys PureCloud for call handling, managing high call leads daily via various channels.
  • Maintained a strong focus on KPIs, tracking metrics and participating in regular team meetings to ensure high performance and smooth operations.

Travel Sales Consultant

Luxury Escapes
11.2022 - 02.2025
  • Managed high incoming calls per day in a fast-paced, high-volume remote call center.
  • Handled a wide range of customer inquiries nationwide, balancing efficiency and accuracy.
  • Delivered both domestic and international travel solutions, tailoring products to diverse customer needs.
  • Derived satisfaction from helping customers plan memorable journeys and making their travel dreams a reality.
  • Consistently met daily and monthly KPIs, maintaining a strong focus on conversion rates, follow-ups on customer requests.
  • Collaborated with vendors via email to manage allocation requests and special arrangements.

CEO

Josh Zuker Travel
01.2012 - 01.2022
  • Launched and expanded an online-only travel agency into retail and corporate segments, demonstrating strong entrepreneurial vision and adaptability.
  • Transitioned to management under Express Travel Group, strategically growing the team with subcontractor consultants in a competitive market.
  • Specialized in high-end leisure and corporate travel, offering dedicated and personalized customer service.
  • Built and maintained strong industry relationships through daily communication with suppliers and attentive client engagement.
  • Led all financial operations, including budgeting, forecasting, and financial reporting to ensure fiscal responsibility.
  • Achieved consistent revenue growth by executing sales initiatives, developing a high-performing team, and implementing innovative business strategies to increase client satisfaction.

Education

Certificate IV - Tourism, Travel Management

Bill Healy Travel Tourism
Melbourne, VIC
01.2011

Certificate IV - Hospitality

Barton TAFE
Melbourne, VIC
01.2008

Completed Year 11 & 12 -

Sandringham Secondary College
Melbourne, VIC
01.2007

Completed Year 7 to Year 10 -

McKinnon Secondary College
Melbourne, VIC
01.2002

Skills

  • Project management
  • Building rapport
  • Customer service and sales
  • Time management
  • Leadership
  • Effective communication
  • Critical thinking
  • Performance tracking/KPI analysis
  • Call center operations
  • Salesforce CRM
  • Sales experience
  • Pipeline management

Awards

  • Travel Agency of the Year, 2019, Josh Zuker Travel, VIC
  • Outstanding Achievement, 2018, Luxury Escapes
  • Employee of the Month, 2024, Luxury Escapes

References

On request

Languages

English, Fluent

Personal Information

Hobbies: Spending time with family, Travelling, Lego building, Health & fitness, Photography, Cooking, Low level coding, AI Technology

Languages

English
Full Professional

Certification

  • Certificate IV in Hospitality
  • Certificate IV in Travel & Tourism

References

References available upon request.

Timeline

Aged Care Sales Advisor

CareAbout
02.2025 - 03.2025

Travel Sales Consultant

Luxury Escapes
11.2022 - 02.2025

CEO

Josh Zuker Travel
01.2012 - 01.2022

Certificate IV - Tourism, Travel Management

Bill Healy Travel Tourism

Certificate IV - Hospitality

Barton TAFE

Completed Year 11 & 12 -

Sandringham Secondary College

Completed Year 7 to Year 10 -

McKinnon Secondary College

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