Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

JOSHUA DIAMOND

Melbourne

Summary

Results-driven candidate with a strong understanding of sales principles and customer service. Possesses a proven ability to build relationships with customers and colleagues. Skilled in identifying customer needs and presenting solutions. Experienced in managing multiple projects and working in a fast-paced environment.

Overview

3
3
years of professional experience

Work History

Go Kart Track Lead

Powerplay Next Level Go-Karting
11.2024 - Current
  • Led track operations during shifts as the senior team member, ensuring smooth and safe race sessions.
  • Supervised and coordinated track staff, delegating tasks and maintaining efficiency in a fast-paced environment.
  • Delivered clear safety briefings and built rapport with customers through strong communication and people skills.
  • Experienced in working with children and individuals with special needs, providing patient and inclusive support.
  • Maintained a high standard of customer service while managing on-track incidents and resolving issues calmly.

DISABILITY SUPPORT WORKER

HoopNOW
10.2022 - Current
  • Built positive relationships with clients and families
  • Inside and Outside Sales Stock Management
  • Stocking and Replenishing Sales Expertise
  • Answering Customer Questions
  • Provided individualized assistance to clients with disabilities, including physical, mental and emotional needs
  • Transported clients to facilitate access to employment, health care, and community life
  • Worked independently and collaborated with co-workers to meet team and personal goals
  • Developed positive relationships with service users and their families to ensure the best care possible
  • Adapted communication techniques based on individual's abilities when interacting with service users

Kmart
08.2022 - 05.2024
  • Assisted in store merchandising, stocking shelves and setting up displays
  • Arranged store products on shelves and promotional displays
  • Provided excellent customer service to clients in person and over the phone
  • Provided strong customer service by greeting and building relationships with key clients
  • Cleaned store aisles and disposed of debris and waste to improve customer experience
  • Inspected finished products for quality assurance and accuracy
  • Utilized standard safety procedures while operating machinery
  • Worked efficiently under tight deadlines without sacrificing quality standards
  • Loaded and unloaded heavy materials onto cutting tables
  • Reported any damaged or defective parts immediately
  • Kept up-to-date with new advances in technology related to cutting operations

Education

VCE -

Waverley Christian College
11.2023

Bachelor of Theology - Theology

Melbourne School of Theology
Melbourne, VIC
11-2028

Certificate III in Christian Ministry - Ministry

Melbourne School of Theology
Melbourne
12-2022

Certificate IV in Kitchen Operations - Hospitality

Heatherton Christian College
Melbourne
11-2022

Skills

  • Conflict Resolution
  • Youth Services
  • Companionship and Emotional Support
  • Coaching
  • Friendly, positive attitude
  • Time management
  • Dependable and responsible
  • Teamwork and collaboration

Awards


2023 U21 Athletics Champion Boy

2022 U21 Athletics Champion Boy,

2020 State Victorian Christian Soccer Team

2020 Best Offensive Player Basketball

2019 Most Versatile Player Basketball

2017 Best and Fairest Soccer

2017 House Captain

2016 Student Representative Council

2015 Best and Fairest Soccer

2015 APSMO R/Up

References

References available upon request.

Timeline

Go Kart Track Lead

Powerplay Next Level Go-Karting
11.2024 - Current

DISABILITY SUPPORT WORKER

HoopNOW
10.2022 - Current

Kmart
08.2022 - 05.2024

VCE -

Waverley Christian College

Bachelor of Theology - Theology

Melbourne School of Theology

Certificate III in Christian Ministry - Ministry

Melbourne School of Theology

Certificate IV in Kitchen Operations - Hospitality

Heatherton Christian College

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JOSHUA DIAMOND