Joshua King
Northgate,Australia
Summary
Experienced hospitality professional with 16 years of success in delivering exceptional guest experiences, managing teams, and driving operational excellence. Known for strong leadership, attention to detail, and a customer-first approach. Now seeking a new challenge to apply my skills in a dynamic environment outside traditional hospitality, where service excellence and people management are valued.
Overview
10
10
years of professional experience
Work History
Assistant Venue Manager
Australian Venue Co
Everton Park Hotel/Crown Hotel
01.2024 - Current
- Implemented training programs for new hires to improve service consistency and team performance.
- Managed staff rosters/forecasts, recruitment, and training to ensure a high level of service quality at all times.
- Compliance of Beverage/Gaming/Food in venue. Conducted safety audits on a regular basis to reduce the risk of any financial penalties or breaches of government law.
- Coordinated bookings and reservations for accommodation using property management systems ensuring high standard of guest satisfaction.
Venue Manager
Australian Venue Co
Kenmore Tavern/Buffalo Bar
01.2019 - 01.2024
- Developed and implemented standard operating procedures to enhance efficiency across all departments of venue while maintaining service quality.
- Led a team of managers to achieve company goals and exceed KPIs, fostering a positive work environment.
- Completing monthly P&L's and deep diveing into financials to achieve company budgets and targets.
- Led team meetings to align goals, discuss challenges, and strategise solutions to the business.
Duty Manager
Australian Venue Co
Waterloo Hotel
01.2016 - 01.2019
- Supervised daily operations and led a team during service to ensure compliance with safety and quality standards.
- Resolved customer inquiries and complaints effectively, fostering positive guest experiences.
- General cash reconciling of tills and safes while on shift.
- Oversaw stock management, ordering supplies through various systems as needed to maintain adequate stock levels and minimize waste. As well as completing Stocktake ensuring KPIs are being hit.
Education
Certified Courses/Certificates
Skills
- MS Office – Word, Excel, PowerPoint, Outlook,
- Human Force-Rostering, Employee Management
- Wildcat Reporting –Data entry, Reports
- Ivvy- Online events management platform
- VRS - Financial reporting, Data entry
References
Available upon request
Timeline
Assistant Venue Manager
Australian Venue Co
01.2024 - Current
Venue Manager
Australian Venue Co
01.2019 - 01.2024
Duty Manager
Australian Venue Co
01.2016 - 01.2019
Certified Courses/Certificates