Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joshua Oakhill

Summary

- Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Outgoing and friendly


- Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

4
4
years of professional experience
1
1
Certification

Work History

2IC Manager

Charlie's Raw Squeeze Ashgrove
Ashgrove, QLD
09.2021 - Current
  • Conducted employee training sessions to educate employees on products and company policies.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
  • Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
  • Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
  • Onboarded new employees with training and new hire documentation.

Retail Assistant

Merlo Coffee
Toowong, QLD
08.2019 - Current
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.

Education

High School Diploma -

Marist College Ashgrove
Ashgrove, QLD

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Organization and Time Management
  • Good Telephone Etiquette

Certification

- Responsible Serving of Alcohol Certificate

Timeline

2IC Manager

Charlie's Raw Squeeze Ashgrove
09.2021 - Current

Retail Assistant

Merlo Coffee
08.2019 - Current

High School Diploma -

Marist College Ashgrove

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Joshua Oakhill