Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
APS 5 - Policy Officer
Department Of Social Services
12.2023 - Current
Reviewed legislative and regulatory documents, analyzed implications and shared findings.
Researched existing policies and procedures to gain firm understanding of current conditions.
Maintained a strong understanding of relevant legislation, ensuring compliance within all drafted policies.
Liaised with government agencies and external partners to align policies with broader initiatives.
Graduate Program
Department Of Social Services
02.2023 - 12.2023
Applied effective time management techniques to meet tight deadlines.
Excellent communication skills, both verbal and written.
APS 3 - Policy Officer
Department Of Social Services
11.2022 - 02.2023
Drafted and presented reports outlining policy actions.
Facilitated communication and relationship development between different stakeholders.
Managed implementation of policy and program initiatives.
Provided detailed reports on program outcomes demonstrating the impact of implemented policies.
Complaints Resolution Officer
Commonwealth Ombudsman
05.2022 - 11.2022
Streamlined complaint resolution processes by implementing new procedures and refining existing protocols for faster response times.
Managed multiple complaint channels simultaneously, coordinating responses via phone calls and emails
Sought ways to improve processes and services provided.