Joyee Wong
Kogarah,NSW
Summary
Reliable and upbeat Retail assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Retail Assistant
Woolworth Hurstville
12.2015 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed payments using cash register, credit card machine and POS system.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Assisted customers with product selection, answered queries and provided advice.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Provided excellent customer service by attending to customer needs in a timely manner.
Christmas Casual Staff
Housworx
11.2021 - 01.2022
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Informed customers about current promotions and discounts.
- Maintained cleanliness of the sales floor area at all times.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Wait Staff Member
Lai Wah Chinese Restaurant
12.2018 - 12.2019
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Ensured that all orders were taken correctly and in a timely manner.
- Greeted and welcomed customers, providing them with menus.
Education
RSA
Short Courses Australia
Sydney03.2023
Certificate II - Kitchen Operations
Loftus Tafe
Loftus01.2019
Certificate III - Business Administration
St George TAFE
Kogarah, NSW01.2017
High School Diploma -
Georges River College Oatley Senior Campus
Oatley, NSW12.2015
Skills
- Time Management Skills
- POS Systems Operations
- Stocking and Replenishing
- Product Knowledge
- Retail Sales Customer Service
- Multi-tasking skills
- Verbal and Written Communication
References
Fatima Alkafaji
Service Manager, Woolworth
+61 426265830
Ashleigh Lawrence
Fresh Convenience Manager, Woolworth
+61 404856127
Timeline
Christmas Casual Staff
Housworx
11.2021 - 01.2022
Wait Staff Member
Lai Wah Chinese Restaurant
12.2018 - 12.2019
Retail Assistant
Woolworth Hurstville
12.2015 - Current
RSA
Short Courses Australia
Certificate II - Kitchen Operations
Loftus Tafe
Certificate III - Business Administration
St George TAFE
High School Diploma -
Georges River College Oatley Senior Campus
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