Katelyn Knight

• Greeted customers to determine wants or needs.
• Maintained cleanliness and organisation of the working environment.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
• Answered phone calls and called customers to follow up on orders and/or enquiries.

• Provided exceptional customer service.
• Completed a Certificate III in Retail.
• Coached employees on policies and procedures.
• Supported other team members and managers.
• Successfully onboarded over 100 new employees.
• Worked closely with the coaching and management team on the training process at our store.
• Organised employee documents and developed individual plans to help each employee.
• Troubleshooted issues and took initiative on improving processes.

Learning how to:

• Manage workforce planning.
• Develop employee and industrial relations policies.
• Manage conflict resolution negotiations.
• Plan, manage and evaluate the delivery of human resource services.
• Develop and implement performance management processes.
• Encourage effective employee performance.
• Manage the recruitment, selection and induction of staff.

• Studied General Mathematics, English, Religion and Ethics, Biology and Health services.