Jett Rikiti
Penrith,NSW
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Confident handling tasks independently and in teams with highly organized approach to work.
Overview
7
7
years of professional experience
Work History
Service Officer
Services Australia
05.2021 - Current
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated solutions for high volume of customer inquiries per day while meeting performance quotas.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm customer outcomes.
- Completed thorough investigations for state to minimize fraud, waste and abuse of welfare program.
- Met customer call guidelines for service levels, handle time and productivity.
Logistics Administrator
ResMed
07.2020 - 04.2021
- Supervised logistics functions and operations.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Negotiated contracts to secure favourable rates and terms.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Scanned packages and boxes and moved to loading dock for shipment.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Customer Service Officer
Hoyts Cinemas
09.2016 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Promoted company brand and unique offerings through personalized customer service.
- Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
- Assisted with keeping venue safe, clean and presentable for guests.
- Provided exceptional customer service to promote positive movie-going experience.
Education
Diploma in Government -
Canberra Institute of Tech
Canberra, ACT08.2022
High School Certificate -
Penrith Christian School
Orchard Hills, NSW11.2019
Skills
- Problem Resolution
- Application Processes
- Customer Interaction
- Government Agency Guidelines
- Community Resource Navigation
- Eligibility Requirements
- Data Input
- Company Safety Policies
- Office Administration
Passions
- Muay Thai
- Hiking
- Participating in team sports
- Listening to podcasts.
Timeline
Service Officer
Services Australia
05.2021 - Current
Logistics Administrator
ResMed
07.2020 - 04.2021
Customer Service Officer
Hoyts Cinemas
09.2016 - 03.2021
Diploma in Government -
Canberra Institute of Tech
High School Certificate -
Penrith Christian School
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