Lillian Ngo
Cabramatta West,NSW
Summary
Profession in the human services field with over 4 years experience, providing support to individuals in need. Effectively works with stakeholders to access the required services for customers. Accurately documents communication between the customer and company to ensure objectives are met, following the guidelines and procedures outlined within the company values. Graduated with a Bachelor of Psychology with Honours Class I in 2023.
Overview
5
5
years of professional experience
Work History
Service Officer
Smart Centre (Services Australia)
11.2019 - Current
- Upheld detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Efficiently addressed and resolved service-related issues, enhancing customer satisfaction.
- Adhered to strict policies and security procedures to ensure safety responsibilities were met for clients.
Receptionist
Taxtips
06.2019 - 08.2019
- Enhanced customer satisfaction by addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Worked collaboratively with staff by providing administrative support through handling correspondence, filing documents, and managing office supplies inventory.
Education
Bachelor of Psychology (Honours) -
Western Sydney University
Parramatta, NSW03.2023
Skills
- Excellent communication skills
- Time Management
- Problem-Solving
- Reporting and Documentation
- Interpersonal Skills
- Written and Verbal Communication
- Excellent at customer service
- Excellent Computer skills
- Critical Thinking
- Conflict Resolution
- Teamwork and Collaboration
Timeline
Service Officer
Smart Centre (Services Australia)
11.2019 - Current
Receptionist
Taxtips
06.2019 - 08.2019
Bachelor of Psychology (Honours) -
Western Sydney University
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