Juanita Dhliwayo
PERTH,WA
Summary
Compassionate Professional experienced in supporting individuals with complex needs in disability and crisis settings. Delivered person-centred, trauma-informed care through skills in counselling support, behaviour management, and crisis response. Focused on empowering clients, promoting independence, and collaborating with multidisciplinary teams to provide safe, respectful support to vulnerable populations.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Disability Support Worker
Extra Mile Health
Perth, Western Australia
09.2025 - Current
- Delivered person-centred support to NDIS participants with complex physical, intellectual and psychosocial disabilities in community and home-based settings
- Implemented individualised support plans and Behaviour Support Plans (BSPs) to promote safety, skill development, and independence
- Supported clients presenting with high-needs and complex behaviours, applying positive behaviour support strategies in line with care guidelines
- Monitored client wellbeing, promptly reporting significant changes, incidents, or risks to supervisors to ensure timely intervention.
- Facilitated community participation, appointments, and structured activities to improve social inclusion and develop daily living skills
- Collaborated with support coordinators, allied health professionals, and family members to ensure seamless continuity of care
- Documented client progress, highlighting changes to inform the support team of developments in care.
- Completed detailed progress notes and incident reports after each shift, maintaining accuracy and timeliness in documentation.
Disability Support Worker
Lead By Love Healthcare
WANDI, Western Australia
04.2023 - Current
- Implemented Behaviour Support Plans (BSPs) and applied positive behaviour support strategies when supporting clients presenting with high-risk behaviour.
- Delivered person-centered support to NDIS participants across home and community settings, balancing personal care with capacity-building and community engagement.
- Facilitated skill development in daily living, social participation, and community access to promote independence and goal attainment.
- Assisted with medications and monitored participant wellbeing, reporting incidents and changes in presentation in accordance with organizational protocols.
- Executed independent shifts, applying sound judgment to effectively respond to client needs and manage behavioural escalations.
- Mentored new staff during buddy shifts, demonstrating safe practices and client-centered approaches to enhance team competency.
- Documented accurate shift notes and incident reports to enhance continuity of care and improve communication within the team.
Student Placement - Crisis Intervention Worker
Peel Connect
Mandurah, Western Australia
09.2025 - 10.2025
- Supported primary case workers in delivering crisis intervention services to individuals experiencing homelessness, financial hardship, and family and domestic violence (FDV)
- Assisted with intake assessments and risk screening processes, contributing to safety planning discussions and immediate support responses
- Liaised with housing providers and community agencies to secure emergency accommodation and stabilizing supports for clients in crisis
- Provided trauma-informed emotional support and informal counselling under supervision during periods of acute distress
- Coordinated short-term case management, including referrals, follow-up appointments, and service navigation to enhance client access to support
- Collaborated with external agencies during outreach initiatives to develop programs that improve service accessibility and foster community engagement
- Maintained accurate case documentation and client records in line with organisational and confidentiality standards
Student Placement - Case Work
Lead By Love Healthcare
WANDI, Western Australia
10.2024 - 12.2024
- Conducted client intake interviews and needs assessments to identify strengths, barriers, and service requirements.
- Developed and reviewed individualized support plans to align with client goals, ensuring tailored services that address specific needs
- Facilitated advocacy and client representation during service coordination and agency interactions, strengthening client voice and access to services
- Transitioned from observational learning to providing supervised casework support for individuals with disabilities, enhancing client engagement and support
- Completed case notes, progress documentation, and referral records in accordance with organizational policies and confidentiality standards
- Participated in case review meetings, collaborating with multidisciplinary stakeholders to ensure coordinated care delivery
Education
Professional Member
Professional Membership- Community Work Australia
09.2026 - 09.2027
Bachelor of Community Services - Family And Community Services
Acknowledge Education
Perth, WACert IV Disability -
IIET
Skills
- Crisis intervention
- Counseling
- Casework management
- Behavior techniques
- Advocacy services
- Risk assessment
- Support planning
- Case documentation
- Team collaboration
- Partnership development
- Attention to detail
- Research analysis
- Team leadership
- Active listening
- Safety planning
- Psychosocial Assessments
- Cultural Safety
- Multidisciplinary Collaboration
SKILLS
- Crisis intervention
- Counseling
- Casework management
- Behavior techniques
- Advocacy services
- Risk assessment
- Support planning
- Case documentation
- Team collaboration
- Partnership development
- Attention to detail
- Research analysis
- Team leadership
- Active listening
- Safety planning
- Psychosocial Assessments
- Cultural Safety
- Multidisciplinary Collaboration
CERTIFICATIONS AND LICENSES
Valid Australian Drivers License
WWC
Valid National Police Check
NDIS WORKERS SCREENING
First AID and CPR
Timeline
Professional Member
Professional Membership- Community Work Australia
09.2026 - 09.2027
Disability Support Worker
Extra Mile Health
09.2025 - Current
Student Placement - Crisis Intervention Worker
Peel Connect
09.2025 - 10.2025
Student Placement - Case Work
Lead By Love Healthcare
10.2024 - 12.2024
Disability Support Worker
Lead By Love Healthcare
04.2023 - Current
Bachelor of Community Services - Family And Community Services
Acknowledge Education
Cert IV Disability -
IIET