A hard working enthusiastic full time student eager to build experience in service/hospitality industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Section Waiter
Zacs Great Food
07.2023 - Current
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Contributed to increased overall revenue through upselling menu items and promoting daily specials.
Contributed to the restaurant''s overall positive reputation through consistently delivering excellent service, leading to increased customer referrals and word-of-mouth recommendations.
Developed strong product knowledge of menu offerings to provide informed recommendations on dishes according to guests'' preferences or dietary restrictions.
Assistant Coach
Nepean FC
11.2023 - 09.2024
Developed strong relationship with players to assist in reaching goals, build trust and rapport.
Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
Advised head coach on discipline, performance, and other decision-making areas.
Crew Member
McDonald's Restaurant
11.2021 - 06.2023
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Cafe attendant Cashier
Gloria Jeans Coffees
02.2021 - 11.2021
Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.