Robert Madaba
Maidstone,Victoria
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Section waiter
Nomad Melbourne restaurant
01.2025 - 04.2025
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints gracefully, resolving issues promptly to ensure guest satisfaction.
- Coordinated seamlessly with other front-of-house staff members such as bartenders, hosts/hostesses ensuring smooth overall service.
- Adhered to strict safety standards in food handling procedures, contributing to a safe and hygienic dining environment for all patrons.
Senior Waiter
Chiki Chan restaurant
Melbourne Mordialloc
10.2024 - 11.2024
Senior Waiter
Princess cruisline Ltd
07.2022 - 12.2023
- Duties include: cleaning and preparing tables, train our juniors to be familiar with the services, do cashout making, solving guest complaints, correct wrong order from junior waiters, taking orders and processing them through our POS system, offering recommendations and assistance with menu selection, providing exceptional customer service and answering questions about menu items.
head Waiter
Cape Town City Lodge Hotel
02.2019 - 07.2021
- Responsibilities: train the juniors to be familiar with our services, Maintaining pristine dining areas by clearing tables and preparing the restaurant for service. Solving guest complaints, helping junior waiters to place the correct orders. Efficiently taking food and beverage orders from patrons and accurately processing them using the POS system. Providing knowledgeable responses to queries regarding menu items and offering recommendations for food and drink selection.
Food & beverage Supervisor
Activesushi restaurant
03.2015 - 10.2017
Education
Diploma - Family And Community Services
Victoria University
Melbourne, VICundefined
Hospitality and commercial college
01.2011
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St Charles High school
01.2007
Skills
Cleanliness
Strong multitasking
Order accuracy
Food safety practices
Food allergy awareness
Wine pairing
Salesmanship
Professional appearance
Table management
Table setting
Food safety
Customer service
Food presentation
Food handling safety
Time management
Safe food handling
Order taking
Complaint resolution
Decision-making
Cash handling
Menu memorization
Verbal and written communication
Team collaboration
Relationship management
Dining area maintenance
Attention to detail
Quality control
Menu presentation
High volume dining
Basic math
Fine dining
Sales techniques
Conflict resolution
Service prioritization
Upselling techniques
Accurate money handling
Beverage service
Food and beverage pairings
Food station setup
Wine pairings
Timeline
Section waiter
Nomad Melbourne restaurant
01.2025 - 04.2025
Senior Waiter
Chiki Chan restaurant
10.2024 - 11.2024
Senior Waiter
Princess cruisline Ltd
07.2022 - 12.2023
head Waiter
Cape Town City Lodge Hotel
02.2019 - 07.2021
Food & beverage Supervisor
Activesushi restaurant
03.2015 - 10.2017
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Hospitality and commercial college
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St Charles High school
Diploma - Family And Community Services
Victoria University