JUDELYN PERPETUA V. CRUZ
Brisbane,Australia
Summary
I am a seasoned recruitment and talent acquisition professional with over 12 years of dedicated experience in the field. My career has been marked by a series of achievements and milestones that showcase my ability to excel in high-pressure environments, build valuable relationships, and drive organizational growth.
My career journey has been characterized by a commitment to excellence, a talent for building valuable relationships, and a passion for driving growth. I am ready to bring my expertise to new challenges in the field of recruitment and talent acquisition, particularly in Australia, where I can continue to make a significant impact.
Overview
24
24
years of professional experience
Work History
Managing Director
Center For Engaged Foresight, OPC
08.2019 - Current
- Manage a consultancy specializing in futures and foresight training.
- Managed client relationships and ensured contract fulfillment.
- Conducted futures and foresight sessions. Facilitating futures and foresight sessions, inspiring forward-thinking leaders.
Senior Manager
Everise Inc. Philippines
06.2021 - 06.2023
- Led recruitment operations with a 50-member team.
Built partnerships with academia, universities, LGUs, and organizations. - Onboarded 9 new clients in various industries.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Developed proposals and presentations for internal and external audiences.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Examined quarterly financials to determine business operating capacity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager
Sutherland Global Services
11.2018 - 12.2019
- Collaborated with universities, colleges, and government offices.
- Aligned skills with industry needs.
Recruitment Senior Analyst
Accenture Inc
07.2015 - 08.2018
- Engineered operational efficiencies, crafting tactical plans that danced to the rhythm of SLA performance metrics
- Wove my web of influence, engaging HR and business leadership to untangle complex recruitment challenges
- Championed the art of sourcing, painting a vibrant canvas of success
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Assistant Manager - Recruitment
Sutherland Global Services Inc.
11.2011 - 06.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Executive Director and PESO Manager
Ilocos Norte Investment, Provincial Government Of Ilocos Norte
07.2007 - 10.2011
- Spearheaded the investment promotions effort of the provincial government of Ilocos Norte
- Advised the provincial governor on matters concerning the investible areas of the province. Ensuring compliance with investment codes.
- Forged partnerships with the different sectors of the government including academe and the private sectors for investment promotion
- Promoted the province as a Next Wave City.
- Assisted in the establishment until the opening of the 2nd Consular office of the People's Republic of China outside of Metro Manila
Executive Assistant to the University President
Northwestern University
06.1999 - 11.2004
- Championed the birth of the only Higher Education Institution in Region 1 with an internal Public Employment Service Office (PESO) for linkages and employment creation of the university students and graduates
- Cultivated fruitful partnerships with cruise ships and hotels in Singapore.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
- Served as one of the ISO Internal Auditors nd maintained accreditation and compliance of the office of the President (OP) and the offices under the OP
Education
Bachelor of Arts - Political Science
Northwestern University
PhilippinesBachelor of Laws - Law
Northwestern University
PhilippinrsSkills
- Recruitment Strategies
- Project Management
- Client Relationships
- Staff Management
- Team Collaboration
- Business Planning
- Data Analysis
- Strategic Planning
- Employment Law
- Partnership Development
- Human Resources
- Hiring and Onboarding
- Strategic Vision
- Market and Competitor Research
- Expense Monitoring
- Process and Procedure Refinement
- Staffing Requirements
- Consultancy and Advisory
- Key Performance Indicators (KPIs)
- Strategic Partnership
- Payroll Administration and Timekeeping
- Process Development and Streamlining
- Negotiation
- Mentoring
- Volume Hiring
- Sourcing
- Recruiting and Interviewing
Accomplishments
- Supervised team of 50 staff members.
- Achieved 105% fill rate (in 2022) by completing minimum hiring HC of 850 new hires
- Onboarded 9 new clients from Healthcare, Airline, Retail, E-Commerce, Telco and Sales
- Created, executed and established virtual hiring process during the pandemic and have increased and maintained productivity and efficiency of direct reports hence achieving more than 100% fill rate versus the KPI
- Successfully partnered with 5 Universities for skills enhancement and curriculum improvement to align with the company and industry needs
- Successfully partnered with 5 local government agencies in support of the company initiative of moving and growing the business in the provincial sector
- Collaborated with the HR, training team and operations team on process improvement concerning interviewing (final interview), onboarding and retention of talents and employees
- Successfully managed the operations of a family-owned consultancy business specializing in futures and foresight training across South East Asia, demonstrating efficiency in program execution and facilitation.
- As Executive Director and PESO Manager, Ilocos Norte Investment Center, I played a pivotal role in attracting investments, marketing Ilocos Norte as a Next Wave City, and facilitating the opening of the Consulate of the People's Republic of China.
- Established and recognized the only Higher Education Institution in Region 1 with a Public Employment Service Office (PESO) at Northwestern University and created internship partnerships with international cruise ships and hotels.
Affiliations
Association of Professional Futurist - APF
World Futures Studies - WFSF
Asia Pacific Futures Network - APFN
Timeline
Senior Manager
Everise Inc. Philippines
06.2021 - 06.2023
Managing Director
Center For Engaged Foresight, OPC
08.2019 - Current
Manager
Sutherland Global Services
11.2018 - 12.2019
Recruitment Senior Analyst
Accenture Inc
07.2015 - 08.2018
Assistant Manager - Recruitment
Sutherland Global Services Inc.
11.2011 - 06.2015
Executive Director and PESO Manager
Ilocos Norte Investment, Provincial Government Of Ilocos Norte
07.2007 - 10.2011
Executive Assistant to the University President
Northwestern University
06.1999 - 11.2004
Bachelor of Arts - Political Science
Northwestern University
Bachelor of Laws - Law
Northwestern University
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