Judie Ann Espera
Brisbane ,QLD
Summary
Dedicated and detail-oriented, excelled in maintaining high cleanliness standards at Mater Private Hospital, significantly reducing infection rates. Skilled in chemical handling and emergency spill response, I also demonstrated strong teamwork by cross-training new hires. Praised for exceptional customer service, my work ethic and attention to detail have consistently enhanced patient and guest experiences.
Overview
5
5
years of professional experience
Work History
Hospital Cleaner
Mater Private Hospital
03.2020 - 06.2022
- Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
- Assisted in emergency situations, providing prompt cleanup services after accidents or spills to minimize hazards and maintain safety standards.
- Safeguarded patient privacy by adhering to strict confidentiality policies while performing cleaning duties in occupied rooms.
- Received positive feedback from supervisors for exceptional attention to detail when conducting deep-cleaning projects throughout the hospital.
- Upheld high standards of cleanliness in operating rooms, ensuring a sterile environment for surgical procedures following strict protocols.
- Promoted a safe working environment for all personnel by consistently utilizing proper personal protective equipment and following safety guidelines.
- Reduced infection rates by diligently disinfecting surfaces and equipment in accordance with established protocols.
- Ensured optimal facility appearance for patients, staff, and visitors through regular floor care, trash removal, and detail cleaning tasks.
- Provided cross-training support for new hospital cleaner hires, sharing best practices and tips for efficient task completion.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Room Attendant
Accor Hotels
11.2017 - 05.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Improved cleaning efficacy, utilized eco-friendly and effective cleaning agents.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
Education
High School Graduate - High School Graduate
Philippines
Philippines03.2011
Skills
- Patient room cleaning
- Restroom Sanitation
- Cross-Contamination Prevention
- Health and Safety Regulations
- Chemical Handling
- Hazardous waste disposal
- Laundry Management
- Emergency spill response
- Customer Service
- Cleaning and sanitizing
- Housekeeping
- Professional Appearance
- Strong Work Ethic
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Multitasking
Additional Information
References
- Tashi Lhendup(housekeeping coordinator)- ph:0412253085
- Louis Galea(guest services coordinator)-ph:0419929757
Timeline
Hospital Cleaner
Mater Private Hospital
03.2020 - 06.2022
Room Attendant
Accor Hotels
11.2017 - 05.2019
High School Graduate - High School Graduate
Philippines
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