Jule Kleinken
15A McLennan St, Apollo Bay,VIC
Summary
Hardworking and highly motivated traveler with strong organizational skills, a high degree on accuracy and working independently, eager to help the team and achieve the company's goal.
Overview
8
8
years of professional experience
Work History
Front of House Server
Graze
Apollo Bay, VIC
04.2024 - Current
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
- Managed reservations and seating arrangements, optimizing restaurant capacity and reducing wait times.
Front of House Server
Icaro Cafe
Apollo Bay, VIC
04.2024 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Coordinated effectively with barista to ensure timely beverage service for seated and walk-in patrons
- Helped barista to prepare the beverage in time
- Maintained a tidy and welcoming environment for the costumers
Housekeeper
Otway Retreats Pty Ltd
Apollo Bay, VIC
03.2024 - Current
- Paying attention to detail to ensure a stylish and inviting atmosphere in the properties
- Ensure that the properties are cleaned on highest standards to provide a good experience for the costumers
- Vacuumed, mopped and buffed floors, resulting in a more presentable and inviting atmosphere
- Replaced linens and towels in rooms, ensuring that all rooms were stocked with the necessary amenities
- Setting up decoration
- Making sure the properties are well organized, everything is maintained and the guests have everything they need
- Maintained a detailed inventory of all cleaning supplies and equipment, ensuring the efficient use of resources and cost savings
- Maintained a clean and organized work environment, resulting in improved efficiency and productivity
- Completed special requests from guests in a timely manner
Bar Attendant
Artrage INC
01.2024 - 02.2024
- Maintained a clean and organized bar area, ensuring compliance with health and safety standards
- Processed payments and balanced the register at the end of the shift
- Trained and supervised new bar staff on menu items, customer service, and safety protocols
- Ensured guests and staff safety by adhering to all safety protocols and regulations
- Demonstrated knowledge of an extensive variety of liquors and cocktails
- Resolved customer complaints and inquiries in a timely and professional manner
- Anticipated and responded to customer needs, resulting in increased customer satisfaction.
Site and Build Crew
Artrage INC
01.2024 - 01.2024
- Ensure compliance with safety regulations and quality standards
- Offer solutions for renovations and repairs
- Collaborated with a large cast and crew to ensure a successful production, that was finished on time and within budget
- Building tents and wooden venues
- Building constructions to make the festival accessible for everyone
- Doing all kind of dressing work to create a unique atmosphere at the festival.
Scuba Dive Instructor
Koh Tao Scuba Club
12.2023 - 12.2023
- Provided feedback, guidance and support to students on participation and performance
- Helped students meet course goals by establishing clear objectives for lessons, units and projects
- Assisted students in developing self-advocacy and support skills
- Worked with fellow teachers to devise and implement support plans to help students excel
- Conducted classes and workshops for students on special topics of interest.
Dive Master
Koh Tao Scuba Club
10.2023 - 11.2023
- Taking care of the organisation and preparation for my fun dives
- Acquire costumers for fun dives, Open Water Diver courses, Advanced Adventurer Diver courses, Dive Master trainings and specialty courses
- Assisting instructors in the pool and confined water sessions with the skills
- Assisting instructors by taking over the theory session
- Giving refresh classes for divers, that include a theory session and a skill refresh in the pool/confined water
- Helping the costumers with all kind of concerns and problems on their dives
- Planning dives and leading costumers on fun dives.
Volunteer
Koh Tao Scuba Club
05.2023 - 11.2023
- Helped with organizing and preparing the dive trips
- Acquired costumers for courses and fun dives
- Sold fun dives, courses and equipment
- Gave sales advice about the equipment to the costumers
- Looked after the costumers before and after the dives and helped to create a welcoming atmosphere
- Helped with the social media canals
- Helped organizing and conduct special event for costumers.
Branch Manager
Guillaume Sportswear GmbH & Co.KG
04.2022 - 03.2023
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
- Engaged employees in business processes with positive motivational techniques
- Maintained friendly and professional customer interactions
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Took care of the visual merchandising to ensure a sales promoted set up of the goods
- Assessed employee performance and developed improvement plans
- Boosted sales and customer loyalty through incentive programs
- Planned the work schedule of the shops employees, making sure to provide the best work schedule for satisfied employees and best sales performance.
Assistant Buyer
Guillaume Sportswear GmbH & Co.KG
11.2021 - 03.2023
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders
- Maintained complete documentation and records of all purchasing activities
- Planned the budget and adjusted it every season depending on the brands sales performance
- Generated financial detailing performance metrics and savings achieved through strategic buying
- Reduced operational expenses and supported profitability by implementing cost-saving initiatives
- Visited each brands collection and worked out a concept for the store
- Monitored incoming orders and tracked progress to meet deadlines
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends
- Established relationships with vendors to support access to latest product information and pricing
- Negotiated prices, discount terms and transportation arrangements for merchandise
- Sourced new vendors and negotiated contracts to reduce costs and improve quality
- Researched and evaluated market trends and industry developments to optimize purchasing strategies
- Studied and monitored market trends to identify potential suppliers
- Collaborated with sales team to identify and fulfill customer needs
- Prepared and analyzed reports to track inventory and purchasing trends.
Sales Coordinator
Papier Mettler KG
09.2020 - 10.2021
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Planned productions and deliveries for all costumers individually to their needs and sales performance
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency
- Calculated prices for every product depending on ordered quantity, current raw material price and other circumstances
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up
- Took care of my costumer complaints about the products by offering a fast solution and and adapting the production.
Buying Assistant
Textil Partner E.K.
03.2020 - 08.2020
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills
- Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception
- Performed seasonal store audits in collaboration with managers, designers, and sales associates to provide feedback
- Managed database of vendor details and pricing information to maintain organization
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits
- Utilized software to order, track and invoice product shipments
- Gained extensive knowledge in data entry, analysis and reporting.
Junior Sales Manager
Closed GmbH & Co. KG
08.2017 - 02.2020
- Presenting and selling the collections to clients, individually adapted to their circumstances, budget and needs
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Met with clients, delivering presentations, and educating on product and service features and offerings
- Visiting clients shops to take care of the visual merchandising of the products to promote sales
- Closed lucrative sales deals using strong negotiation and persuasion skills
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Established and cultivated solid business relationships with new or existing customers
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities and gaining new costumers.
General Assistant and Showroom Model
Closed GmbH & Co. KG
08.2016 - 07.2017
- Assisted the Sales Managers during their appointments with the clients
- Presented the collections to the clients
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery
- Registered office visitors, issued temporary badges and directed to lobby waiting area
- Responded to telephone, email and in-person customer inquiries
- Created letter templates for correspondence and requests
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
Education
Vocational Education And Training - Wholesale And Export Trade
Walter-Eucken-Berufskolleg Düsseldorf
Düsseldorf - Germany02.2020
High School Diploma -
Norbert-Gymnasium Knechtsteden
Knechtsteden - Germany07.2016
Skills
- RSA certificate
- White Card
- Manual and automatic drivers license
- Basic barista skills
- Strong customer oriented service
- Effective time management
- Working independently
- Fast learner
- High ability to work in a team
- Advanced problem solving
Languages
German (native)
English (fluent)
Timeline
Front of House Server
Graze
04.2024 - Current
Front of House Server
Icaro Cafe
04.2024 - Current
Housekeeper
Otway Retreats Pty Ltd
03.2024 - Current
Bar Attendant
Artrage INC
01.2024 - 02.2024
Site and Build Crew
Artrage INC
01.2024 - 01.2024
Scuba Dive Instructor
Koh Tao Scuba Club
12.2023 - 12.2023
Dive Master
Koh Tao Scuba Club
10.2023 - 11.2023
Volunteer
Koh Tao Scuba Club
05.2023 - 11.2023
Branch Manager
Guillaume Sportswear GmbH & Co.KG
04.2022 - 03.2023
Assistant Buyer
Guillaume Sportswear GmbH & Co.KG
11.2021 - 03.2023
Sales Coordinator
Papier Mettler KG
09.2020 - 10.2021
Buying Assistant
Textil Partner E.K.
03.2020 - 08.2020
Junior Sales Manager
Closed GmbH & Co. KG
08.2017 - 02.2020
General Assistant and Showroom Model
Closed GmbH & Co. KG
08.2016 - 07.2017
Vocational Education And Training - Wholesale And Export Trade
Walter-Eucken-Berufskolleg Düsseldorf
High School Diploma -
Norbert-Gymnasium Knechtsteden