Julia Leavey

Work History

High Risk Management Solutions

01.2022 - Current

Experienced safety and emergency management professional with a proven track record of effectively coordinating rescue and compliance based operations on-board Royal Australian Navy (RAN) vessels, managing up to 300 clients per day
Skilled in project management and stakeholder collaboration including senior members of the RAN
Adept at communication, meeting tight deadlines and ensuring successful project outcomes.
Demonstrated ability to manage concurrent projects including 5 ships at a time, adapting to constantly evolving requirements while maintaining strict adherence to safety protocols and regulatory standards.
Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
Liaised with internal departments to optimise productivity and efficiency.
Managed maintenance activities, supervised staff, and inspected equipment.
Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Supported project management teams with expert technical advice, contributing to successful project completions.

Glee Coffee

02.2021 - 01.2022

Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
Motivated several team members to execute exceptional level of service, leading to 13% increase in repeat customers.
Kept cafe in full compliance with health code standards and achieved consistent scores above 4.
Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
Reduced labor costs through efficient staff scheduling while ensuring adequate coverage during peak hours.
Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
Established open communication channels within the team, allowing for prompt resolution of issues and fostering a collaborative work environment.
Managed financial transactions accurately, maintaining detailed records for accounting purposes.
Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Handled business administration functions such as payroll, cash register counting, and supply ordering.
Secured daily cash by verifying totals and making nightly deposits.
Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Addressed customer complaints with professional and used communication and problem-solving skills to resolve issues.

Sorensen Accountants

04.2020 - 10.2021

Answered up to 30 phone calls per day regarding financial matters and appointment bookings or other general enquiries.
Produced and distributed invoices and financial documents.
Streamlined accounts payable processes for timely vendor payments and reduced errors.
Reduced outstanding accounts receivable balances by diligently following up on overdue invoices.
Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.
Provided clerical support to all accounting professionals in department.
Supported tax preparation efforts, gathering necessary documents and information for accurate filing.
Composed business correspondence and official documents to assist accounting staff.
Greeted and directed visitors to appropriate personnel to foster welcoming atmosphere.
Organised office systems to maximize efficiency and completeness of records.
Generated invoices upon receipt of billing information and tracked collection progress.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Managed and responded to correspondence and inquiries from customers and vendors via email, docusign and phone calls.
Reconciled bank statements monthly, identifying discrepancies for prompt resolution.

Central Coast Legal Community Centre

01.2020 - 01.2021

Demonstrated commitment to pro bono work by volunteering at local legal aid organisations assisting low-income individuals and families.
Sorted legal documents, filing and case materials in clear, orderly systems.
Used strong interpersonal communication skills to convey information to others.
Assisted multiple clients receiving social or community service support.
Kept case files updated, accurate and aligned with requirements.
Coordinated with different accessible service providers to meet clients' individual needs.
Helped clients navigate social services system and access needed resources via telephone.
Strengthened community bonds, participating in intercommunity dialogues and events when held.
Enhanced legal research skills by utilising various databases and resources to pass on to solicitors running cases.