Nicole McClelland

I have worked for Corrective Services NSW for the past 24 years in different roles. I am currently a Services and Programs Officer located in the High Risk Management Correctional Centre, which is a highly politically sensitive area. I am comfortable working in high-stress situations and am a dedicated team player.

I adhere to Departmental policies and procedures and have excellent communication skills and use these when communicating with peers, management, or any other stakeholders.

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.

I am willing to take on additional responsibilities to meet Departmental goals and have had experience in managing staff as an employer in my own businesses as well as having strong organizational skills. I also have the ability to handle multiple projects simultaneously with a high degree of accuracy.

January 2000

Ongoing

• Assist offenders by delivering programs, crisis assistance, and fundamental support services
• Address offender behaviour by assessing them for targeted programs
• Undertake specific case planning, assessments, and programs for Extremist and other offenders
• Act in the Education Services Coordinator role for absences and leave
• Assembled 2 libraries in the High-Risk Management Correctional Centre
• Have access to and have knowledge of how to utilise the KOHA system
• Act with integrity
• Work effectively within a multi-disciplinary team
• Demonstrate honesty and ethical behaviour
• Meet KPIs within the High-Risk Management Correctional Centre environment
• Maintain and comply with security protocols in a highly political area of Corrections
• Report breaches of security and inappropriate behaviour
• Provide support, guidance, and information sharing within the team
• Collaborate with Custodial and Offender Services and Programs Staff
• Orientate and support new staff members
• Ensure accurate and timely case notes
• Participate in staff meetings
• Maintain program records
• Maintain confidentiality
• Commit to customer service
• Identify offender's needs and offender family expectations
• Maintain key relationships across different departments
• Deal with distressed or irate offenders and their families
• Deliver frontline services for offenders and assist their families
• Organize meetings and maintain contact with stakeholders
• Utilize problem-solving and negotiation skills
• Complete work tasks in accordance with KPIs
• Consult with other areas within the Department for guidance
• Discuss allocation of tasks with Manager and team members
• Offer support and guidance to team members
• Meet deadlines and monitor progress
• Think and solve problems
• Analyze policy and ensure implementation of protocols
• Provide information and generate ideas
• Think creatively
• Utilize technology in the form of EDRMS and OIMS
• Utilize Departmental software for recording case notes and extracting data
• Utilize EDRMS for electronic filing and searching for documents
• Possess Microsoft Office experience
• Use records, reports, and information for assessments
• Provide direct support in training new staff and custodial staff
• Assist in the implementation and rollout of new technology
• Optimize business outcomes
• Develop program plans
• Monitor stationery budget and requirements
• Encourage staff development
• Provide professional supervision
• Keep staff informed of changes
• Stay updated with research and correctional issues
• Stay updated with legislative changes

Title: Services and Programs Officer

High Risk Management Correctional Centre

I received an Administration Officer Commendation in recognition of my "Dedication and commitment to duties above and beyond my Administration Duties at Goulburn Correctional Centre." in 2012.